April 8, 2022

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KEY PERFORMANCE INDICATORS (KPI) OF SUSTAINABLE PROCUREMENT

The use of KPIs to measure and monitor procurement activity is a well-established practice in both the public and private sector. Typically a ‗balanced scorecard‘ approach is used. This describes key performance areas and identifies a suite of KPIs which relate to each performance area. Conventionally this system is used to monitor and measure issues such as financial performance, internal business process and supplier performance. It can though readily accommodate other forms of indicator including sustainability indicators. Alternatively environmental procurement indicators can be integrated with an organisation‘s environmental management system (EMS). In general KPIs can be grouped into two categories i.e. process and outcome KPIs. Process indicators measure actions taken which are expected to result in improved outcomes, for example staff training. The measures described in the Sustainable Procurement Taskforce‘s flexible framework are effectively process KPIs though they are not described as such. Process KPIs have the general advantages of being relatively easy to measure and achieve. They are particularly useful where an organisation wishes to measure compliance with a policy. For example an organisation may require all drivers to have been trained in efficient driving techniques as a means of reducing fuel use and the associated costs and emissions. This would be an easy measure to track. Simply measuring process however does not guarantee outcomes, In the case of driver training, drivers may simply not apply the techniques they have been taught. By way of contrast outcome KPIs have the advantage of measuring results, in relation to our driver training scenario an outcome indicator such as average fleet fuel consumption would help to measure whether a driver training programme had been successful. As this example demonstrates it can often be helpful to use a mix of process and outcome measures. Process KPIs can help to demonstrate an organisation‘s intent to external organisations whilst also helping the organisation track the implementation of policies. Outcome measures are however the means by which progress in relation to results can be tracked and the only means of demonstrating success.

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DBIT 501  ENTREPRENEURSHIP SKILLS.

UNIVERSITY EXAMINATIONS: 2016/2017 EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY DBIT 501 ENTREPRENEURSHIP SKILLS DATE: AUGUST, 2017 TIME: 2 HOURS INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions. QUESTION ONE [30 MARKS] – COMPULSORY a) Differentiate between entrepreneurship and intrapreneurship. (6Marks) b) Define the term motivation and explain the factors that can motivate one to turn to entrepreneurship. (10Marks) c) list four types of ventures that a young IT graduate can start. (4Marks) d) Explain the product planning and development process. (10Marks) QUESTION TWO [20 MARKS] a) State six characteristics of a successful entrepreneur. (6Marks) b) Explain challenges facing an individual business manager. (8Marks) c) Explain three types of entrepreneur refugees. (6Marks) QUESTION THREE [20 MARKS] a) Highlight the differences between men and women entrepreneurs. (8Marks) b) Describe the importance of record keeping in a business. (6Marks) c) Explain the significance of using a SWOT analysis model to assess a business. (6Marks) QUESTION FOUR [20 MARKS] a) Explain the why many business fail. (6Marks) b) Explain FOUR sources of business ideas. (4Marks) c) Explain the contribution of “jua kali” to the economy of a country. (10Marks) QUESTION FIVE [20 MARKS] a) Describe the factors that determine a good investment opportunity. (10Marks) b) Explain the factors that may influence the demand of a product. (5Marks) c) Explain how an entrepreneur can create and sustain a competitive advantage. (5Marks)

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DBIT 402  COST ACCOUNTING.

UNIVERSITY EXAMINATIONS: 2016/2017 EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY DBIT 402 COST ACCOUNTING SPECIAL/SUPPLEMENTARY EXAMINATION DATE: JULY, 2017 TIME: 2 HOURS INSTRUCTIONS: Answer any Three Questions. QUESTION ONE Define and briefly explain the following terms giving specific examples: (i) Committed costs (4 Marks) (ii) Opportunity costs (4 Marks) (iii) Relevant costs (4 Marks) (iv) Sunk costs (4 Marks) (v) Controllable costs (4 Marks) QUESTION TWO a) A company has been for a long time spending their funds without really monitoring their revenues and cost. a. Advice them on the advantages and disadvantages of budgetary control (10 Marks) b) A budgetary system should be designed to minimize the occurrence of dysfunctional behaviour. This can be achieved if the systems designers and operators bear in mind the behavioural aspects of such systems. Discuss the human aspects to be considered when coming up with the budgetary systems (10 Marks) QUESTION THREE a) Explain 4 methods of labour remuneration (10 Marks) b) Discuss five causes of labour turnover (10 Marks) QUESTION FOUR a) Distinguish between financial accounting and management accounting (10 Marks) b) Costs are classified in different categories. Identify 5 of them (10 Marks) QUESTION FIVE A Company has an annual demand for its material amounting to 25,000 tons Pa. The purchase price per ton for the stock item is ksh. 2,000 and the stock holding cost is 25% of the purchase price. The ordering cost is ksh. 400 per order. Required: a) The EOQ (5 Marks) b) The total holding cost (5 Marks) c) The total ordering cost (5 Marks) d) The total relevant cost (5 Marks)

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DBIT 307  BUSINESS MANAGEMENT.

UNIVERSITY EXAMINATIONS: 2016/2017 EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY DBIT 307 BUSINESS MANAGEMENT DATE: DECEMBER, 2016 TIME: 1 ½ HOURS INSTRUCTIONS: Answer any THREE questions. QUESTION ONE a) As a young entrepreneurs you are considering establishing a motor service centre company in your local town. Discuss the external environmental factors that will affect your business. (8 Marks) b) Discuss the characteristics of a company as a form of business. (12 Marks) QUESTION TWO a) Describe FIVE (5) characteristics of Management. (10 Marks) b) Briefly explain FIVE (5) benefits of Corporate Social Responsibility to an organization. (10 Marks) QUESTION THREE a) Identify four distinguishing Features of human resources management. (8 Marks) b) Discuss four common objectives of involvement in marketing activities. (8 Marks) c) Define the following terms: i. Business Plan (2 Marks) ii. Manpower Planning (2 Marks) QUESTION FOUR Majority of businesses consist of number of different departments each of which has a specific job or tasks to do. They are also referred to as functions. Discuss some five of the departments that we may have. (20 Marks) QUESTION FIVE a) Define Business Ethics (2 Marks) b) How can a manager establish and maintain ethical standards of behavior in a business? (8 Marks) c) There are different orientations that an organization can use in their approach to business or serving their customers. Discuss the following: i. Production Orientation ii. Marketing Orientation (10 Marks)

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ISSUES IN SUSTAINABLE PROCUREMENT

Procurement can be used as a mechanism to further the economic, social and environmental development of recipient countries and/or regions. As such, sustainable procurement should incorporate a number of safeguards and checks in the procurement process to positively assist in the following areas: Human rights Labour rights Environmental impacts Local entrepreneurship Empowerment women Poverty eradication Governance Human rights Human rights are increasingly being seen as a business issue. They are inextricably linked to corporate risk and reputation management. By continuously expanding supplier sourcing strategies, as well as by increasing sourcing from developing countries procurement officers are increasingly exposed to companies operating in countries with repressive governments, ethnic conflict, and weak rule of law or poor labour standards. The procurement function must include processes that are designed to identify companies that flaunt their responsibility to uphold universal human rights towards their employees and toward the communities in which they operate. Labour rights With globalization and increasingly extending global supply chains, procurement officers have the unique opportunity as well as responsibility to ensure that the procurement function serves to protect workers‘ rights. Companies operating in global markets are increasingly expected to assume some level of responsibility for labour practices along their supply chains. This responsibility can and should also form an integral component of the procurement function, by ensuring that contracted companies operate within the universally accepted International Labour Organization‘s (ILO) core conventions on labour standards. Procurement officers should be aware of a potential supplier‘s performance in the following areas: Freedom of association and the right to collective bargaining Child labour Non-discrimination Bonded or forced labour Achieving decent working conditions Adverse environmental impacts Procurement can play an integral role in promoting sustainable production and consumption patterns. It is widely recognised that industrial development will only be truly sustainable if it is built on firm ecological foundations. The growing attention to issues of sustainable production and consumption is a natural outcome of decades of work on cleaner production and ecoefficient industrial systems. It represents the final step in a progressive widening of the horizons of pollution prevention; a widening which has gone from a focus on production processes (cleaner production), to products, (eco-design), then to product-systems (incorporating transport logistics, end-of-life collection and component reuse or materials recycling) and to ecoinnovation (new products and product-systems and enterprises designed for win-win solutions for business and the environment). Procurement is in the unique position to help influence industry by encouraging it to develop and adopt policies and practices that: Support a precautionary approach to environmental challenges Are cleaner and safer Make efficient use of resources Ensure adequate management of chemicals Incorporate environmental costs Reduce pollution and risks for humans and the environment. Supporting local entrepreneurship Strategic procurement can provide a framework to ensure that local content becomes an integral component of the procurement policies and practices. In this manner the procurement function can be adapted and utilized to achieve good practice in the goals of an organization in terms of: Gender and the empowerment of women Poverty eradication Governance Gender and the empowerment of women The Millennium Development Goals (MDGs) addressing this issue set a target for ―the elimination of gender disparity in primary and secondary education preferably by 2005, and to all levels of education no later than 2015‖. The procurement function can assist this issue by adopting practices that promote the contracting of minority businesses, particularly those owned by women. A straight forward and simple approach is to use an evaluation preference that favours minority business by a certain percentage (similar to the World Bank‘s Domestic Preference policy). Poverty eradication The MDG calling for the eradication of extreme poverty and hunger set two targets that require the world to: 1. ―Halve, between 1990 and 2015, the proportion of people whose income is less than one dollar a day‖. 2. ―Halve, between 1990 and 2015, the proportion of people who suffer from hunger‖. International aid agency procurement has a role to play in the eradication of poverty, by providing capital investment through local and regional sourcing strategies in the respective economies. By ensuring that supplier sourcing takes place in the countries and regions where the outcome of the procurement function is to occur, procurement is able to influence: Job creation opportunities Increases in income Capacity in spend categories Advances in economic opportunity within communities Contribution toward economic development Governance The procurement function plays an important role in achieving and ensuring good governance. It is an integral component of a government‘s capacity to provide the required goods and services. A well-functioning procurement system ensures; better value for money, increased efficiency and effectiveness of delivery, reduces the potential for corruption, positive impact on a country‘s investment climate, non-discriminatory practices, transparency and accountability. Good governance encompasses a functioning regulatory system, as well as institutional set-up, well designed processes and proven capacity. Strategic approaches to procurement, as well as the knowledge transfer of good procurement practice and capacity building within procurement functions toward National government procurement entities assist in the development of good governance practices.

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DBIT 307   BUSINESS APPLICATION SOFTWARE.

UNIVERSITY EXAMINATIONS: 2016/2017 EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY DBIT 307 BUSINESS APPLICATION SOFTWARE DATE: AUGUST, 2017 TIME: 2 HOURS INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions. QUESTION ONE [30 MARKS] – COMPULSORY a) Define the term i) business (2 Marks) ii) fixed asset (1 Mark) iii) Equity (1 Mark) iv) Shareholder (1 Mark) b) State FIVE reasons why business should acquire user-friendly software (5 Marks) c) What are the three basic activities of the expenditure cycle? (6 Marks) d) Describe the nature of the main basic hardware computer components (4 Marks); e) State the main FIVE advantages of computerized accounting systems; (5 Marks) f) Draw the stock control model and label the important areas (5 Marks) QUESTION TWO [20 MARKS] a) Why is it necessary to i) Use audited balances in migrating to a new system (4 Marks) ii) Backup your data regularly (4 Marks) b) Define the following i) General journal (2 Marks) ii) Reconciliation (2 Marks) iii) Depreciation (2 Marks) iv) Auditing (2 Marks) c) State the security challenges in business application software. (4 Marks) QUESTION THREE [20 MARKS] a) Explain how you would configure a new software system for use. (8 Marks) b) Why should users be assigned passwords? (4 Marks) c) What is the purpose of a chart of accounts? (3 Marks) d) What are the merits of having aenterprise computers networked? (5 Marks) . QUESTION FOUR [20 MARKS] a) What are the three levels of activity in the pyramid representing the business organization? (3 Marks) b) What is the relationship among data, information, and an information system? (6 Marks) c) What are the three cycles of transaction processing systems? (6 Marks) d) What are the three fundamental tasks of database management? (3 Marks) e) State TWO qualities of good information (2 Marks) QUESTION FIVE [20 MARKS] a) List FIVE advantages of a custom-developed software (5 Marks) b) What is the role of the accounting function in an (4 Marks) c) Identify FIVE problems associated with manual based accounting systems (5 Marks) d) i) Define an enterprise resource planning system (3 Marks) ii) Give THREE examples of ERP systems (3 Marks)

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DBIT 306  OBJECT ORIENTED ANALYSIS AND DESIGN.

UNIVERSITY EXAMINATIONS: 2016/2017 EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY DBIT 306 OBJECT ORIENTED ANALYSIS AND DESIGN SPECIAL/SUPPLEMENTARY EXAMINATION DATE: JULY, 2017 TIME: 2 HOURS INSTRUCTIONS: Answer any THREE questions. QUESTION ONE (a) Using examples, define the following terms as used in object oriented modeling. (i) Object (ii) Class (iii) Polymorphism (6 Marks) (b) Briefly explain the difference between aggregation and generalization as used in UML class diagrams. (4 Marks) (c) Draw a use case diagram for the scenario below: (10 Marks) Inventory System: In order to generate an invoice a clerk must log in. If a clerk is a first time user, one must have themselves registered. There should be an option for a user to register oneself within the login page. Any user can use the system to view products online. The option of login is also provided when a user views products QUESTION TWO (a) Draw a fully labeled activity diagram based on the following narrative. (14 Marks) “A patient may visit a hospital for a checkup or for treatment. If she comes for a checkup, the patient must provide specimen to the lab. Whether she comes for a checkup or for treatment, the patient must meet the receptionist to record her visit. In either case, the patient must join the waiting queue for her turn. In case of a checkup, the lab technician conducts the test and passes the results to the doctor. If an ailment is detected, the patient must be treated otherwise she is allowed to leave the hospital. If the patient came for treatment, then she sees the doctor for treatment then picks her medicine from the pharmacy before she leaves the hospital.” (b) Briefly about inheritance and explain two types of inheritance (6 Marks) QUESTION THREE (a) Define the term model and discuss why modeling is necessary in software design. (4 Marks) (b) Explain using a diagram, the following elements of an association relationship in a class diagram: multiplicity and navigation. (4 Marks) (c) Using an example, discuss the meaning of abstraction in software design. (4 Marks) (d) Briefly explain the purpose of the following UML tools (i) Deployment diagrams (ii) Component diagrams (iii) Sequence Diagram (iv) Object diagram (8 Marks) QUESTION FOUR (a) The following use case diagram models a scenario in a company as described by a user in the company From the diagram, identify (i) Actors (2 Marks) (ii)Use cases (3 Marks) (iii) System name (1 Mark) (iv) Interactions (2 Marks) (b) Using an example, discuss the purpose and components of the UML State diagram. (6 Marks) (c) Using illustrations, discuss three key types of relationships that can exist between classes. (6 Marks) QUESTION FIVE (a) Distinguish between (i) an object diagram and a class diagram. (4 Marks) (ii) Analysis phase and design phase of system development (4 Marks) (b) State four advantages of the object oriented software design approach. (4 Marks) (c) State four reasons why documentation is an important part of analysis. (4 Marks) (d) Using an example, explain the following components of an activity diagram (i) Branch (2 Marks) (ii) Guard condition (2 Marks)

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Joint performance appraisal

Joint performance appraisal is a relational, collaborative approach to performance measurement and management, in which the buyer assesses the supplier‘s performance and the suppliers assess the buyer‘s performance. The objective of this approach is to: Recognize the impact of the buyer side processes and behaviours (e.g. adversarial supplier relationships, price focused competition) on the performance efficiency and sustainability of the supply chain Identify problems within the buyer supplier relationships that may impair the performance of either party, with a view to collaborating problem solution. Support long-term value adding relationships by ensuring mutual advantage and the equitable sharing of relationship risk and rewards. Encourage collaboration and continuous measurable in supply chain performance and relationship satisfaction. Joint appraisal measures are typically based on the following themes: Shared mutual objectives. Compatible benefits to both parties. Agreed problem solving methods. Shared risks, according to who is best equipped to manage them. Continuous measurable improvement Proactive managerial relationships.

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Collaborative performance management

A sustainable supply chain management orientation recognizing the shared responsibility of suppliers to implement good work place and environmental practices and vice versa. There is a need for buyers to: Measure their own performance and practices against sustainability criteria. Consider the impact of their own performance and practices against sustainability, further down the supply chain. Gather feedback from suppliers on impacts of buying practices in the local cultural, economic and environmental context. Consider how strategic suppliers regard them as a customer.

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DBIT 304  MACROECONOMICS.

UNIVERSITY EXAMINATIONS: 2016/2017 EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY DBIT 304 MACROECONOMICS SPECIAL/SUPPLEMENTARY EXAMINATION DATE: JULY, 2017 TIME: 2 HOURS INSTRUCTIONS: Answer any THREE questions. QUESTION ONE (a) Distinguish between Bilateral trade and multi-lateral trade (2 Marks) (b)Highlight any 4 advantages of international trade in any economy. (4 Marks) (b)Define the term balance of payment and outline its contents (4 Marks) (c ) Most developing countries experiences unfavorable balance of payment. Discuss any five reasons for this and suggest possible measures for the same. (10 Marks) (Total: 20 Marks) QUESTION TWO (a) Distinguish between cost push inflation and demand pull inflation. (4 Marks) (b)Distinguish between injections and withdrawals as used in National Income analysis and outline the items that constitute each. (6 Marks) (c)A statistic office of a hypothetical country has the following financial figures of a certain year. (Figures are in billions of shillings) Billions Gross Domestic Product 25700 Net factor income from abroad 715 Capital consumption allowance 2309 Indirect business taxes 1790 Social security contribution 1840 Corporate income taxes 755 Undistributed profits 355 Transfer payments 3370 Personal taxes 1890 Required: (i)Net National Product (N.N.P) (3 Marks) (ii)National income at factor cost. (N.N.I) (2 Marks) (iii)Personal Income. (P.I) (3 Marks) (iv)Disposable Personal Income (D.P.I) (2 Marks) (Total: 20 Marks) QUESTION THREE (a)Distinguish between money and near money (4 Marks) (b)Outline any 3 functions of commercial banks in an economy. (3 Marks) (b)Highlight any 3 functions of central bank in an economy (3 Marks) (c)Discuss any 4 characteristics of good money in an economy (4 Marks) (d )Discuss any 3 limitations of barter system in an economy (6 Marks) QUESTION FOUR (Total: 20 Marks) (a)Distinguish between economic growth and economic development. (2 Marks) (b)Define the term money substitutes (1 mark) (c )Distinguish between inflationary gap and a deflationary gap (3 Marks) (d)Give at least 4 reasons for huge national debts in most less developed countries (4 Marks) (d )Kenya as a developing country is looking forward to achieve the vision 2030. Discuss the factors that may hinder Kenya not to achieve this vision by the year 2030 and suggest possible measures that the government need to put into place so that this vision can be achievable. (10 Marks) (Total: 20 Marks) QUESTION FIVE (a)Outline any 4 functions of taxation in an economy (4 Marks) (b)Discuss any 4 principles /cannon of a good tax system. (4 Marks) (c)Define the term unemployment (2 Marks) (d)Discuss any 3 types of unemployment in an economy. (6 Marks) (e)Highlight any 4 reasons for rural-urban migration in an economy (4 Marks) (Total: 20 Marks)

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BENCHMARKING

It is measuring your performance against that of best in class companies determining how the best in class achieve these performance levels and using the information as a basis for your own company‘s targets, strategies and implementation. The aim is to learn both, where performance needs to be improved and how it can be improved by comparison with excellent practitioners. Benchmarking can be used to analyze any aspect of organisation performance including: environmental and social sustainability or sustainability management. Benchmarked performance targets and quality standards are likely to be (since the benchmarking organisation hasn‘t yet achieved them) At the same time benchmarking helpfully stimulates more research and feedback seeking into customers‘ needs and wants and generates new ideas & insights outside the box of the organisation accustomed ways of thinking and doing things. Four types of benchmarks 1. Internal benchmarking: Its comparison with high performing units in the same organisation e.g. a divisional purchasing function might be benchmarked against a sustainability ―centre for excellence‖ in another division. 2. Competitor benchmarking: its comparison with high performing competitors for whom sustainability is a source of competitive advantage. 3. Functional benchmarking: comparison with another high performing organisation. 4. Generic benchmarking: comparison of business processes across functional and industry boundaries. The benchmark may be set by the example of Corporate Social Responsibility and sustainability leaders or may be formalized in sustainability standards. Benchmarking process Market and organisational analysis to determine priority and success factors. Identify suitable supplier organisations for comparison. Research and assess the comparators performance and processes. Analyze research feedback to identify best practices and performance gaps. Plan new or modified processes, set targets, plan and implement change

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PERFORMANCE MEASUREMENT AND SUSTAINABLE MANAGEMENT

Each of the three key elements of sustainability (economic, environmental and social) has quite distinct problems and opportunities associated with them. Economic assessment is well established. It has the great advantage that it is trying to measure wealth and that wealth is represented by a universally accepted standard measure, the $. It has until now operated within a broad consensus from the academic and professional world. In this sense the challenge is largely limited to a discussion of the effectiveness of measurement techniques and perhaps more important the availability of this data to procurers and monitoring organisations. In stark contrast the social world has exactly the opposite difficulty. Here there is agreement that many of the softer‘ impacts on communities and individuals are critical to success. Sadly it has proven to be extraordinarily difficult to provide measurements that span the gap between being objective in the sense of being usable within a public procurement system, and yet sensitive enough to capture the subtlety of the benefits that both beneficiaries and organisations claim are needed for a more sensible implementation of public policy. These difficulties pale into insignificance when environmental methodologies are considered. This is a booming, buzzing world where all proponents are simultaneously trying to develop models that assess accurately the impact, measures that can inform these assessments, and standardised calculation techniques. Even when these are attempted there is still relatively little data to use. Finally unlike economic and for the most part social elements, all of these are measures are interdependent. Performance measurement is the process of developing specific measurable indicators against which performance can be systematically tracked in order to assess progress towards achievement of goals and objectives. Supplier performance measurement generally implies the comparison of a supplier‘s current performance against: Defined performance criteria e.g. Key Performance Indicators – to establish whether the aimed for or agreed level of performance has been achieved. Previous performance – to deterioration/improvement trends. Performance of other organisations or standard benchmarks to identify areas where performance falls short of best practices or the practice of competitors. Performance measurement is important to supply chain management because it supports the planning and control of operations and relationships. It‘s often said, what gets measured gets managed. Performance measurement leads to performance improvement and supplier development. It‘s also an important tool for communicating with stakeholders about their part in supply chain performance and sustainability and how they are doing. Performance measurement such as Key Performance Indicators can be used to manage, motivate and reward individuals, teams and suppliers. One of the key principles of sustainability is the need to satisfy the needs and interests of an extended group of organisational stakeholders thus the need to control performance. Setting clear goals and targets for sustainable procurement and then monitoring, measuring, evaluating and reviewing progress and performance ensures that: Deviations or shortfalls can be corrected, identified and solved. Potential for improvement can be identified and lessons learned for future rounds of planning. Individuals and teams can be motivated by clear objectives & targets and the rewards of having demonstrably and measurably achieve them. Executive‘s responsibility to stakeholders can give accurate account of progress and performance and the discharge of responsibility. The expense of resources can be justified by the results and a sustainable business case for procurement confirmed.

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