Month: May 2022

Questioning structure; the structure of a question, the role and value of questions in difficult situations, how to avoid the pitfall of a poor question aggravating a situation, Questioning style. Earning Customer Loyalty It is said in business that customer… Read More

Customers are becoming more demanding and in some cases–rude. Complaints are an opportunity to improve existing service and begin delivering quality service. Identifies basic problem solving skills, complex problem and irate customer handling skills. Introduces the concepts of self-talk and… Read More

Transactional Analysis (or TA as it is often called) is a model of people and relationships that was developed during the 1960s by Dr. Eric Berne. It is based on two notions: first that we have three parts or ‘ego-states’… Read More

For communication to occur effectively, the ability and skills are required: must be able to communicate effectively with all levels of managements . Must have substantial experiences, training in oral and written communication and demonstrate good writing skills. Be able… Read More

Handling difficult people and situations is one of the most stressful aspects of the modern working environment. This handling difficult people and situations training course provides a practical guide on how to handle difficult people and situations effectively and ensure… Read More

However good your product or service is, the simple truth is that no-one will buy it if they don’t want it or believe they don’t need it. And you won’t persuade anyone that they want or need to buy what… Read More

WHAT IS CUSTOMER CARE? Customer care involves putting systems in place to maximize your customers’ satisfaction with your business. It should be a prime consideration for every business – your sales and profitability depends on keeping your customers happy. Customer… Read More

MAASAI MARA UNIVERSITY REGULAR UNIVERSITY EXAMINATIONS 2013/2014 ACADEMIC YEAR THIRD YEAR SECOND SEMESTER SCHOOL OF BUSINESS AND ECONOMICS BACHELOR OF SCIENCE IN HUMAN RESOURCE MANAGEMENT COURSE CODE: BHR 311 COURSE TITLE: EMPLOYEE HEALTH, SAFETY AND SECURITY DATE: 14TH APRIL 2014… Read More

  MAASAI MARA UNIVERSITY REGULAR UNIVERSITY EXAMINATIONS 2012/2013 ACADEMIC YEAR THIRD YEAR SECOND SEMESTER SCHOOL OF BUSINESS AND ECONOMICS BACHELOR OF SCIENCE IN HUMAN RESOURCE MANAGEMENT   COURSE CODE: BHR 310 COURSE TITLE: PERSONNEL MANAGEMENT DATE: 23RD APRIL 2014 TIME:… Read More