BUS 103 PRINCIPLES OF MANAGEMENT KCA Past Paper

UNIVERSITY EXAMINATIONS: 2013/2014
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE IN
BUSINESS INFORMATION TECHNOLOGY
BUSS 103 PRINCIPLES OF MANAGEMENT
DATE: APRIL, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO

QUESTION ONE
a) Briefly explain the following Management terms
i) Management
ii) Social responsibility
iii) Directing
iv) Bureaucracy (8 Marks)
b) Discuss Abraham Maslow’s Hierarchy of needs and indicate what managers can do to
promote their satisfaction. (12 Marks)
c) Discuss Five reasons why managers need to plan (10 Marks)
QUESTION TWO
a) Give characteristics of administrative theory (10 Marks)
b) Why is planning considered critical for successful accomplishment of other management
functions? (10 Marks)
QUESTION THREE
a) Describe what is meant by Management by objectives (MBO) (10 Marks)
b) Discuss the major merits and demerits of group decision making (10 Marks)
QUESTION FOUR
a) Distinguish between Responsibility and Accountability (4 Marks)
b) Citing examples where necessary give disadvantages associated with delegation of authority
(10 Marks)
c) Discuss six barriers to planning (6 Marks)
QUESTION FIVE
a) Discuss benefits that accrue from Good public relations in organizations (10 Marks)
b) Briefly discuss two types of leadership styles by giving characteristics of each (10 Marks)

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