May 18, 2022

KUCCPS Application Procedure 2021/2022 KUCCPS Application Procedure 2021/2022 KUCCPS Application Procedure 2021 | See details below to apply … THE KUCCPS (KENYA UNIVERSITIES AND COLLEGES CENTRAL PLACEMENT SERVICE) is a new agency that handles applications for degree and diploma programs in Kenyan universities and colleges. The KUCCPS online application form is available for download, and the following is the application procedure: KUCCPS APPLICATION REQUIREMENTS KCSE Index No KCPE Index No Birth Certificate Number and in addition, Enough money in your Mpesa to pay for revision. The revision charge is Ksh. 1,000 for those candidates who had applied in School and Ksh. 1,500 for those who had not applied in school. PROCEDURE FOR KUCCPS APPLICATION step 1. using computer or smartphone , Login to http://students.kuccps.net/ step 2.: As per the information provided to KNEC, the student should enter their index number, the year they took the KCSE test, and their birth certificate number. If the student’s birth certificate number was not given during registration, the KCPE index number should be used as the password. step  3. ACCESSING AVAILABLE PROGRAMMES a)Click the group name to access Courses/Programs inside that grouping, such as Engineering. b)Click on the specific program that you wish to study, for example, Bachelor of Engineering (Civil Engineering). c)The next page contains a key for the shortened institution, as well as cluster topic requirements for a certain course, related programs and their codes that will be utilized on the application. Application Process for KUCCPS Step 4: APPLICATION FEE PAYMENT a) Pay the required amount through your mobile phone by Mpesa following the instructions below: Go to M-PESA on your phone. Select Pay Bill option. Enter Business no. 820211. Enter KCSE Examination year followed by 11 Digit INDEX NO e.g.201401234567891 as your account number. Enter the Amount. Please Enter your M-PESA PIN and Send b)you will receive a payment confirmation message from Mpesa. The confirmation message received from MPESA should not be deleted as it the transaction ID number will be used to confirm the changes every time one makes a change / update on the system STEP 5: APPLICATION/REVISION OF COURSES/PROGRAMMES  Use the link titled APPLICATION/REVISION to complete your application/revision as follows: a) Enter the Programme codes for the revised programme choices that you recorded on the column labeled “New Programme Code” and Tick “ select to change/revise” column programmes you want to change / Revise. b) The choices you have made will be displayed below i f the changes / revision was saved successfully (without errors). If you find errors indicated in red, correct and save again. Step 6: Log Out / Sign Out You MUST Log out when you have finalized with application. This is necessary so as to keep your application information safe KUCCPS Support and contacts For further assistance, an applicant may visit the KUCCPS offices at 1st Ngong Avenue, ACK Garden Community, during the application period. Enquires may also be made by sending an email through info@kuccps.ac.ke or Call either 0723-954-927 or 0734-879- 662 between 8 am and 5 pm during the application period. KUCCPS APPLICATION POINTS TO NOTE : Physical application forms will not be revised in the manual. The application must be completed online using the steps outlined above. All application fees must be paid via MPESA, as detailed in step 4 of the procedure. Any other payment method will be rejected. The following instructions will be available for download from the website. List of programs and, if relevant, 2013 deadlines. Clusters of programs. Similarly structured program. Code postal INCASE YOU FORGET YOUR KUCCPS LOGIN PASSWORD Note: The password is private and should not be shared with anyone else. If you lose your password, Your registered email address will get a password reset token. Within the day that the Token was requested, use it to reset your password. The token is only good for a single day (upto midnight of the day Token was requested). Repeating the operation will require another token. You may only request a Password Reset Token ONCE per day. Log in to the Portal using your new password.

    MAASAI MARA UNIVERSITY REGULAR UNIVERSITY EXAMINATIONS 2013/2014 ACADEMIC YEAR FIRST YEAR FIRST SEMESTER SCHOOL OF BUSINESS AND ECONOMICS CERTIFICATE IN HUMAN RESOURCE MANAGEMENT COURSE CODE: CHR 111 COURSE TITLE: INTRODUCTION TO MANAGEMENT DATE: 28TH APRIL, 2014 TIME: 2.00 – 4.30P.M. INSTRUCTIONS TO CANDIDATES Section A is compulsory Answer any other THREE questions in Section B SECTION A: 1. List the Advantages of an organizational chart. ( 5 marks) b. Identify Henry Fayol’s principles of management that are utilized in modern organization (10marks) c. Using examples give the differences between delegation and empowerment (10 marks) SECTION B 2 .i) Discuss Maslow’s hierarchy of needs giving (5 Marks) ii) Discuss the difference between effective and ineffective groups (10 marks) 3. The ways in which manager influences others is when they manage the transformation of resources into more variable input and this involve management task. Discuss. (15 marks) 4.i) Discuss three types of legitimate authority (6 marks) ii) Discuss functional specialization between areas of management (8 marks) 5. Discuss Henry Mintz berg management role (15 marks)   SECTION A 1. the ways in which manager influences others is when they manage the transformation of recourses into more variable input and this involve management task. Discuss (10 marks) b. Discuss the characteristics of effective team work (5mrks) c.Discuss three types of legitimate authority (6 marks) d.List the Advantages of an organizational chart (4 marks) SECTION B 2. Identify Henry fayol’s principles of management that are utilized in modern organization (15marks) 3. Discuss maslows hierarchy of needs (10 MARKS) B .discuss factors which can help manager to develop a group (5 MARKS) 4. Discuss women in management (15 marks) 5.explains the diverse corporate social responsibility of management (15 marks)

  MAASAI MARA UNIVERSITY REGULAR UNIVERSITY EXAMINATIONS 2013/2014 ACADEMIC YEAR FIRST YEAR FIRST SEMESTER SCHOOL OF BUSINESS AND ECONOMICS CERTIFICATE IN BUSINESS MANAGEMENT COURSE CODE: CHR 110 COURSE TITLE: INTRODUCTION TO ECONOMICS DATE:25TH APRIL 2014 TIME: 9.00AM – 11.30AM INSTRUCTIONS TO CANDIDATES Question ONE is compulsory Answer any other THREE questions This paper consists of 2 printed pages. Please turn over. QUESTION ONE ( 25 marks) a) Define the term economics. ( 4 marks) b) State and explain three theories of economics (9 marks) c) Define the term national productivity. (4 marks) d) At a firm level, the benefits of productivity growth can be distributed in a number of different ways: state and explain four ways. (8marks) QUESTION TWO ( 15 marks) a) With an aid of a diagram illustration explain the pareto economic efficiency in allocation of scarce resources. (10 marks) b) If there are only five people in a certain economy, and their weekly paychecks are sh100, sh300, sh600, sh1000, and sh1600, what is the cumulative percentage of income generated by the bottom 60% of wage earners? (5 marks) QUESTION THREE ( 15 marks) a) Using a mathematical illustration to explain price elasticity of demand. (7 marks) b) State four applications of the concept of elasticity in economics. (8 marks) QUESTION FOUR ( 15 marks) a) Explain the inequality in the distribution of income using the illustration of a Lorenz curve. (9 marks) b) Explain three sources of a monopoly powers. (6 marks) QUESTIONS FIVE( 15 marks) a) With an aid of a Philip curve explain the relationship between inflation and unemployment in the changes of aggregate demand in the short-run . (9 marks) b) Explain the major measures of National income in an economy. (6 marks)

  MAASAI MARA UNIVERSITY REGULAR UNIVERSITY EXAMINATIONS 2016/2017 ACADEMIC YEAR FIRST YEAR SECOND SEMESTER SCHOOL OF BUSINESS AND ECONOMICS CERTIFICATE IN HUMAN RESOURCE MANAGEMENT COURSE CODE: CHR 109 COURSE TITLE: INTRODUCTION TO ACCOUNTING DATE: 27TH APRIL 2017 TIME: 8.30AM-10.30AM INSTRUCTIONS TO CANDIDATES • Answer question ONE (compulsory) and any other THREE • Question one carries 25 marks • All other questions carry 15 marks This paper consists of 7 printed pages. Please turn over QUESTION ONE a) A, B and D have been trading as partners sharing profits and losses in the ratio 4:3:2 respectively. On 1 November 2015 an employee D was admitted as a partner. He was to contribute Ksh 250,000 as capital and Ksh 180,000 as his share of goodwill. The partners do not intend to open a goodwill account and therefore the old partners shall share this amount in their old profit and loss sharing ratios. The admission of D has not been fully recorded in the books of accounts other than the cash receipts. The following trial balance was extracted from the books of the partnership at 31st October 2016. Dr Cr Notes:- 1. The new profit & loss sharing ratio was agreed as 4:3:2:1 for A, B, C, and D respectively. 2. The closing stock was valued at Ksh 428,000 3. Accrued salaries & wages expenses amounted to Ksh 29,000 and 18,000 respectively. 4. Prepaid insurances and subscriptions amounted to Ksh 16,000 and 6,000 respectively. 5. It was further agreed that since D was a former employee, he would be entitled to a salary of Ksh 8,000 per month with effect from 1 November 2016. 6. The partners resolved that the partners would be paid an interest of 12% per annum on the balances of the fixed capital at the beginning of the year. 7. The depreciation is provided at 10% and 20% on cost on the furniture and fittings and motor vehicles respectively. Required: i. Trading, profit and loss account for the year ended 31st October 2016 (10marks) ii. Partners current accounts for the year ended 31st October 2016 (4marks) iii. Balance sheet as at 31st October 2016 (6 marks) b) List five users of financial information and the benefits they derive from such accounting information. (5 marks) QUESTION TWO a) State and explain the four phases of accounting cycle (4 marks) b) State and explain the five branches accounting (5 marks) c) List and explain the attributes of good accounting information (5marks) d) Write the Accounting Equation and explain the key terms used (1 mark) QUESTION THREE a) State and briefly explain the common causes of difference between the cash book balance (bank column) and the bank statement. (3 marks) b) The bank statement of Watu traders showed a balance of Ksh 264,000 while the bank column of the cash book showed a balance of Ksh 247,500 as of 31st October 2016. On rechecking the records, the following items were not properly recorded in the books. 1. Cheques drawn by the trader amounting to Ksh 114,400 had not been presented to the bank. 2. Cheque and cash amounting to 155,600 banked 30th October 2016 had been credited by the bank. 3. Bank charges amounted to ksh 12,500. They have not been posted in the cash book. 4. Standing orders of ksh 25,000 have been paid by the bank but have not been posted to the cash book. 5. The credit side of the cash book had been under cast by ksh 9,000 6. Instructions to transfer ksh 150,000 from savings account to the current account have not been effected in the cash book. 7. A cheque of ksh 18,500 banked on 28th October 2016 has been dishonored but the information was not received by the trader until 3 November 2016. 8. A cheque of ksh 74,000 drawn by the trader has been posted as 47,000 in the cash book. Required: i) Adjusted Cash Book (8marks) ii) Bank Reconciliation statement as at 31st October 2016 (4marks) QUESTION FOUR a) Donald Trump came to Kenya and commenced a business on 1st January 2017 with a capital of ksh 65,000 in the bank and ksh 10,000 in cash. The transaction for the business during the month were as follows:- January 4th Bought foods on credit from; B.Aoke ksh 20,000 J. Wahome 7,500 B. Kinoti 16,600 5th Paid for shop fittings by cheque ksh 56,000 6th Paid for one month’s rent by cheque ksh 3,600 7th sold goods on credit to: W. Sikuti Ksh 17,500 J. Mbalo Ksh 16,000 8th Cash sales Ksh 9,000 11th Bought goods on credit from from J. Wahome Ksh 26,000 12th Sold Goods on credit to V. Shiliku ksh 8,300 15th W. Sikuti and J. Mbalo settled their account by cheque less 10% discount in each case. 19th Bought goods by cheque ksh 10,000 19th Sold goods to P. Oparo on credit Ksh 14,000 21st Cash sales Ksh 12,000 21st Returned goods to J. Wahome Ksh 3,700 22nd Paid sundry expenses in each ksh 1,500 25th Sold goods to W. Sikuti on credit Ksh 8,400 and V. Shiliku Ksh 16,200 26th V. Shiliku returned goods for Ksh 4,400 27th Paid Aoke and Kinoti by cheque the amounts due less 5% discount in each case. 28th D. Trump took cash for personal use Ksh 6,000 29th paid cash to bank Ksh 10,000 30th Paid wages in cash 12,500 Required: i) Record the appropriate transactions into a three-column cash book at 31st January 2017. (5 marks) ii) Write up all the Ledger Accounts, bring down all the balances and extract a trial balance (5 marks) iii) What is a contra entry? (1 mark) iv) List and explain four books of original entry (4 marks) QUESTION FIVE a) Explain the meaning of the following accounting concepts; i. Going concern (1 mark) ii. Materiality (1mark) iii. Prudence (1mark) iv. Consistency (1 mark) v. Accrual (1 mark) b) List two examples of profitability Ratios for use in financial statement analysis. (2 marks) c) With the

INTRODUCTION NOTES – Click to view SOURCES OF COMPANY FINANCE – Click to view THE FINANCIAL SYSTEM IN PERSPECTIVE NOTES – Click to view FINANCIAL STATEMENT ANALYSIS NOTES – Click to view CAPITAL BUDGETING NOTES – Click to view COST OF CAPITAL NOTES – Click to view

  MAASAI MARA UNIVERSITY REGULAR UNIVERSITY EXAMINATIONS 2016/2017 ACADEMIC YEAR FIRST YEAR SECOND SEMESTER SCHOOL OF BUSINESS AND ECONOMICS CERTIFICATE IN HUMAN RESOURCE MANAGEMENT COURSE CODE: CHR 108 COURSE TITLE: INTRODUCTION TO PERSONNEL MANAGEMENT   DATE: 25TH APRIL 2017 TIME: 8.30AM-10.30AM INSTRUCTIONS TO CANDIDATES • Answer question ONE (compulsory) and any other THREE • Question one carries 25 marks • All other questions carry 15 marks This paper consists of 2 printed pages. Please turn over QUESTION ONE a) Differentiate between wages and salary ( 2 marks) b) Explain Concept And Meaning Of personnel management (3 marks) c) Describe the attributes/ qualities of a Personnel manager ( 6 marks) d) Explain four reasons why personnel managers conduct human resource planning ( 4 marks) e) With specific examples, Explain the term person’s specifications ( 4 marks) f) Training needs assessment is a major function for HR personnel. Justify this statement ( 5 marks) QUESTION TWO a) Explain four training methods used for employees ( 8 marks) b) Explain seven activities performed in job analyses ( 7marks) QUESTION THREE a) Identify and explain four major types of employee incentive programmes ( 8 marks) b) Differentiate between job description , job analyses and job design ( 6marks) c) Explain two differences between personnel management and human resource management. ( 2 marks) QUESTION FOUR a) Organizations have shown an increased trend of towards internal recruitment. Describe four reasons for this trend to employees and organizations. (8 marks) b) In brief describe the functions and roles of the human resource department. (7 marks) QUESTION FIVE a) Highlight Six factors influencing employee performance ( 6 marks) b) Explain four reasons why personnel administrators conduct performance evaluation (4 marks) c) Highlight and describe five forms of employment ( 5 marks    

MAASAI MARA UNIVERSITY REGULAR UNIVERSITY EXAMINATIONS 2018/2019 ACADEMIC YEAR FIRST YEAR SECOND SEMESTER SCHOOL OF BUSINESS AND ECONOMICS CERTIFICATE IN HUMAN RESOURCE MANAGEMENT COURSE CODE: CHR 107 COURSE TITLE: RECORDS MANAGEMENT DATE: 23RD APRIL, 2019 TIME: 0830 – 1030HRS INSTRUCTIONS TO CANDIDATES Answer Question ONE and any other Three questions This paper consists of TWO printed pages. Please turn over. QUESTION ONE a) Define the following terms as used in records management. i. Records management (2 mark) ii. Filing (2 mark) iii. A file (2 mark) iv. Box file (2 marks) b) The organization can keep the various document for specific purposes. State and explain different classification of filing. (10 marks) c) Explain the procedure of keeping records in the organization (7 marks) QUESTION TWO a) State and explain the factors influencing the choose of a filing system (7 marks) b) Explain the methods used in keeping files in the cabinet (8 marks) QUESTION THREE a) For the organization to have an effective records keeping system, it should ensure that the system is simple and friendly to the users. State and explain the characteristics of a good filing system (15 marks) QUESTION FOUR Discuss the centralized and decentralized filing system in the organization (15 marks) QUESTION FIVE Explain the difference between manual filing system and electronic/computer filing system as used in the organization. (15 marks)

  MAASAI MARA UNIVERSITY REGULAR UNIVERSITY EXAMINATIONS 2016/2017 ACADEMIC YEAR FIRST YEAR SECOND SEMESTER SCHOOL OF BUSINESS AND ECONOMICS CERTIFICATE IN HUMAN RESOURCE MANAGEMENT COURSE CODE: CHR 107 COURSE TITLE: RECORDS MANAGEMENT DATE: 24TH APRIL 2017 TIME: 8.30AM-10.30AM INSTRUCTIONS TO CANDIDATES • Answer question ONE (compulsory) and any other THREE • Question one carries 25 marks • All other questions carry 15 marks This paper consists of 3 printed pages. Please turn over QUESTION ONE a) Explain how poor record keeping affects an organization’s delivery of quality services. (6 marks) b) Explain how the use of Information Technology affects the management of records in organizations (4 marks) c) Discuss the factors which have influenced the special focus on business records management. (5 marks) d) Why is it important for the Human Resource Manager to know the sources of business information? (5 marks) e) Imagine you are the Human Resource officer in an organisation.What would happen if you lost all the records on the employees in the organisation? (5 marks) QUESTION TWO a) Identify at least five specific types of records from your knowledge which would be considered Human Resource records. (10 marks) b) Why is it important for the Human Resource Manager to know the sources of business information? (5 marks) QUESTION THREE a) Using examples identify and explain the various sources of information that Highlands State College has at its disposal. (5 marks) b) Explain the principles of records management. (5 marks) c) Explain three advantages and disadvantages of a centralized filing system. (5 marks) QUESTION FOUR a) Filing is an important of any business set up. Explain any five essentials of a good filing system. (5 marks) b) Explain any five advantages of filing. (5 marks) c) Which five indexing methods can be used in a filing system? (5 marks) QUESTION FIVE a) Explain three management theories and how they impact business records management. (7 marks) b) What would you suggest be done to improve records management in government departments. (8 marks)

  MAASAI MARA UNIVERSITY REGULAR UNIVERSITY EXAMINATIONS 2014/2015 ACADEMIC YEAR FIRST YEAR FIRST SEMESTER SCHOOL OF BUSINESS AND ECONOMICS DIPLOMA IN BUSINESS MANAGEMENT COURSE CODE: CHR 104 COURSE TITLE: BUSINESS LAW DATE: 3RD SEPTEMBER 2015 TIME: 2.00PM – 4.00PM INSTRUCTIONS TO CANDIDATES Answer Questions ONE and any other TWO questions This paper consists of 2 printed pages. Please turn over Q. 1. (a). Examine the objects of business law. ( 5mrks) (b). Discuss five essentials and methods of terminating a valid contract. ( 15 mrks) (c) . Examine any five duties of an agent to the principal. ( 5 mrks) Q.2. Discuss the differences between a sale and an agreement to sale. ( 15 mrks) Q.3. Write short notes on the following: (i). patent laws ( 3.5 mrks) (ii). Trade marks (4 mrks) (iii). Copy rights ( 4 mrks) (iv). Employment contract ( 3.5 mrks) Q.4. Explain parties who may be adjudged bankrupt. ( 15 mrks) Q.5. Explain the concept on the formation and termination of corporations. ( 15 mrks). SUPPLEMENTARY EXAMINATION: INSTRUCTIONS TO THE CANDIDATES: ANSWER QUESTION ONE AND ANY OTHER TWO. Q.1. (a). Explain remedies available to parties as a result of breach of a contract. ( 7mrks) (b). Distinguish between a contract of sale and a contract of work and material. ( 4 mrks) ( c ). Explain five essentials of a contract of employment. ( 4 mrks) Q.2. Examine any five types of insurance concepts. (15 mrks) Q.3. Discuss in details the concept of intellectual property rights. ( 15 mrks) Q.4. Define and explain any three types of negotiable instruments. ( 15 mrks) Q.5.Examine any five acts of bankruptcy. ( 15 mrks)  

7.1. Business Ethics 1. Ethics: this is a set of moral principal that govern the action of an individual or group 2. The principal should play a significant role in guiding the conduct of manager’s entrepreneurs and employees in the operation of the business. 3. Business ethics is concerned the right and wrong in the practice of entrepreneur ( business) 4. It addresses both the body of principals governing business practice with emphasis on the product the consumers and the entrepreneur’s moral concepts. Sources of Moral Principles Doctrines: primarily religion & politics that have there over years since the beginning of the history e.g the mosaic ten commandments Athenian principle of democracy The British concept of individual justice The bill of rights of UK. Value and norms Values and norms of a given society are related to religious tendencies, customs and traditions that vary from society to society. Code and standards Codes and standards formulated by a particular professional groups and business organizations. The entrepreneur needs to be critical in all his dealings i.e conduct and his dealings with others should be within acceptable business limits as established by business principals, manners and values. Important Aspects of Business Ethics 1. Competition Competition is regarded as healthy and fair when carried on within acceptable business limits as established by business principals, manners and values. Unfair competitive aspects Reduction of prices of goods and services to very low levels with the object of putting competitors out of business. Explaining the ignorance or the consumers as on quality and quantity. Grouping together with a view of lowering the prices in order to push other out of business. Bribing – in order to get business contracts prevents fair competition. Gaining control over the supply of any commodity in order to create an artificial scarcity. 2. Pricing An entrepreneur it is necessary to give fair prices of goods and services Over pricing is likely to put customers away while under pricing might not be good for competitors. 3. Customer/Supply relations Ethical business owners treat customers and suppliers with fairness and consideration. Honestly and courtesy is required in dealing with customers e.g Preferential treatment. 4. Goods & service The products and services offered by customers must meet the quality and quantity requirements 5. Employee treatment Employees should be treated ethnically e.g Working for reasonable number of hours Pleasant working conditions Listen to their complaints and give satisfactory answers No discrimination 6. Product promotions The entrepreneurs should make sure that all promotional activities are ethnically presented i.e No mis- representation Packaging of the right products, Fair promotional method which confirm to good morals. 7.2 Aspects of Management Ethics 1. Organization ethics e.g code of ethics Organization ethics refer to the moral principals or policies set by the organization with guide behaviour in the organization with guide behaviour in the organization which guide behaviour in the organization referred to as code of ethics. The code of ethics should guide the behaviour of all persons in an organization referred to as the code of ethics. The code of ethics should guide the behaviour of all persons in an organization and it’s effectiveness include. starting the code Appointing ethics committee. Holding regular updates on the codes The entrepreneur should maintain good codes of conduct in order to enable him deal with. legal issues government regulations social pressures 2. Individual ethics Involve personal attributes such as honesty avoiding criminal Acts, willingness to perform e.t.c. The individual ethics in influenced by determined by religious political and family backgrounds. Together with the standards of organization one is working in. 3. Social ethics Involve ethical issues which relate to; Environmental awareness Public relations Fair competitions 4. Government obligations Involves ethical practices to statutory laws and regulation such as Payment of taxes Making annual returns e.g NHIF, NSSF Insurance e.t.c 7.3 Role of an Organization (entrepreneurs) to Stakeholders Stakeholders include the society, employees and the government. 1. The role of the business enterprise to society To provide employment Conservation of the environment Develop social amenities e.g schools 2. Role of the society to the organization A source of labour Raw materials to the organization Market for the products and services Capital to invest in the business. 3. Organization role to employees Good compensation ( wages and salaries) Good working conditions Training programmes Recreation facilities 4. Role of employees to organization Creativity and innovation Time management Working to set goals Following rates and regulations Respecting other co-working and management. Working to set goals Following roles / instructions Roles of organization Job creation Infrastructure Tax Foreign exchange through exports Tools of Ethics Ethical language The key terms of ethical language are values, rights, duties and roles. Values are permanent desires that seem to be good in themselves e.g peace. Values are answers to answers to questions of why? E.g why should managers behave ethically? Rights It’s a claim that entails a person to do something. While a duty is an obligation to take responsibility e.g to pay tax. How Companies/ Organizations improve their Ethical Standards Having codes of conduct Forming ethical committees Social audience/ judicial courts Enhancing control measures i.e rewarding, punishment. This will motivate people to work Training ethics to people Using role models. Discipline The term discipline simply means that members of a group confirm to the rules and regulations framed by an organization Discipline is the orderly conduct of affairs by the members of an organization who adheres to its regulations because they desire to corporate harmoniously in forwarding the end which the group has in view, and willingly recognized that, to do this, either wishes must be bought into a reasonable union with the requirements of the group in action. Note; Discipline means ordering i.e the opposite of confusion. Discipline does not merely mean a strict and technical observance of rigid, inflexible rules and regulations Discipline simply means working co-operatively and behaving in an orderly and normal way as responsible person would expect and employee to do. Discipline is the training that

  MAASAI MARA UNIVERSITY REGULAR UNIVERSITY EXAMINATIONS 2014/2015 ACADEMIC YEAR FIRST YEAR FIRST SEMESTER SCHOOL OF BUSINESS AND ECONOMICS CERTIFICATE IN HUMAN RESOURCE MANAGEMENT COURSE CODE: CHR 103 COURSE TITLE: OFFICE MANAGEMENT   DATE : 1ST SEPTEMBER 2015 TIME :2.00PM – 4.00PM INSTRUCTIONS TO CANDIDATES Answer question ONE and any other THREE questions This paper consists of 4 printed pages. Please turn over Question one a) List and explain five methods of duplicating documents in an office. (5marks) b) Explain the two office layout designs in each case by giving 3 advantages and three disadvantages (12marks) c) Identify and explain any four factors you will consider when selecting office equipment (8marks) Question Two a) Filling is an important function of the office. Briefly discuss any five characteristics of a good filling system (10 marks) b) Highlight four duties of a personal secretary in a modern office (4marks) Question Three a) Communication is the eye blood of any organization. Briefly discuss the process of effective communication using a diagram. (10 marks) b) Explain the five qualities of an office employee. (5marks) Question Four a) What is office etiquette (2marks) b) Briefly explain any four accepted code of behavior in an office. (6marks) C. Office Security is an important concern of the office manager as an office manager at Maralink Company. Explain any five ways you will use to ensure security and safety in your office. (7marks) Question Five a) Discuss briefly the role of technology in enhancing the function of a modern office . (5marks) b) Explain the contents of an office (5marks) c) Outline the five elements of management (5marks)

  MAASAI MARA UNIVERSITY REGULAR UNIVERSITY EXAMINATIONS 2016/2017 ACADEMIC YEAR FIRST YEAR SECOND SEMESTER SCHOOL OF BUSINESS AND ECONOMICS CERTIFICATE IN HUMAN RESOURCE MANAGEMENT COURSE CODE: CHR 102 COURSE TITLE: FUNDAMENTALS OF HR INSTRUCTIONS TO CANDIDATES • Answer question ONE (compulsory) and any other THREE • Question one carries 25 marks • All other questions carry 15 marks This paper consists of 2 printed pages. Please turn over QUESTION ONE a) Define the following terms:- i. Management (1mark) ii. Human resource management (1mark) iii. Strategic human resource management (1mark) iv. Job description (1mark) v. Job specification (1mark) b) Describe the term “Management by objectives” (MBO) (5marks) c) Explain the operative functions of human resource management (10marks) d) Outline the importance of human resource planning. (5marks) QUESTION TWO a) Line managers conduct many people management activities, in what ways can line managers work better with HR professionals? (8marks) b) Citing relevant examples differentiate between Personnel Management and Human Resource Management (7marks) QUESTION THREE a) Discuss the functions of management in relation to Human Resource Management. (10marks) b) Explain the contribution of the classical school of management thought to Human Resource Management. (5marks) QUESTION FOUR a) Explain the role of Human Resource professionals in an organization. (8marks) b) Describe the methods you would use to evaluate the effectiveness of a HR department. (7marks) QUESTION FIVE a) Justify the need to have a HR department in any organization. (8marks) b) Describe competencies required by HR professionals (7marks)