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DBM 006 BUSINESS COMMUNICATION

 

MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2016/2017 ACADEMIC YEAR
FIRST YEAR FIRST SEMESTER

SCHOOL OF BUSINESS AND ECONOMICS
DIPLOMA IN BUSINESS MANAGEMENT

 

COURSE CODE: DBM 006
COURSE TITLE: BUSINESS COMMUNICATION

DATE: 26TH APRIL 2017 TIME: 8.30AM-10.30AM
INSTRUCTIONS TO CANDIDATES
• Answer question ONE (compulsory) and any other THREE
• Question one carries 25 marks
• All other questions carry 15 marks
This paper consists of 3 printed pages. Please turn over

QUESTION ONE
a) Outline the importance of effective communication in the work place
(3 marks)
b) State four reasons why a prospective employer would prefer to interview
an applicant personally before employment (4 marks)
c) Mention four reasons why university students write academic essays in the course of their training (4 marks)
d) Identify five important tips of effective communication (5 marks)
e) Explain how the wrong choice of the channel of communication acts as a barrier to communication. (4 marks)
f) Outline four functions of writing emails in organizations (4 marks)
QUESTION TWO
a) Write an urgent sample memo to your organizations marketing manager requesting to participate in the 2017 Agricultural Trade Show in Nairobi as an exhibitor. (10 marks)
b) Outline five circumstances when written communication would be
preferred instead of oral communication (5 marks)
QUESTION THREE
a)Mututho has a problem of concentrating during lectures. Suggest to him five
ways that he can use to improve his listening skills (10 marks)
c) Highlight five ways in which you would prepare yourself mentally to attend
an interview (5 marks)
QUESTION FOUR
a) Discuss four poor reading habits and explain how they can be overcome
(8 marks)
b) Business letters are broadly categorized by their purpose. Giving at least three example of each, indicate the three categories. (7 marks)
QUESTION FIVE
a) Giving an example of each, explain the various headings used to describe a job applicants skills, qualifications, and experience and special qualities in the résumé.
(10 marks)
b) Identify five ways in which technology has enhanced communication (5 marks)

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DBM 005 PERSONNEL MANAGEMENT

 

MAASAI MARA UNIVERSITY

REGULAR UNIVERSITY EXAMINATIONS
2016/2017 ACADEMIC YEAR
FIRST YEAR FIRST SEMESTER

SCHOOL OF BUSINESS AND ECONOMICS
DIPLOMA IN BUSINESS MANAGEMENT

 

COURSE CODE: DBM 005
COURSE TITLE: PERSONNEL MANAGEMENT
DATE: 25TH APRIL 2017 TIME: 8.30AM-10.30AM
INSTRUCTIONS TO CANDIDATES
• Answer question ONE (compulsory) and any other THREE
• Question one carries 25 marks
• All other questions carry 15 marks
This paper consists of 3 printed pages. Please turn over
QUESTION 1
a) Induction process is an important activity in recruitment and selection. Explain (5 marks)
b) Define the following terms as used in personnel management;-
i. Job description (2 marks)
ii. Job analysis (2 marks)
iii. Job specifications (2 marks)
c) Explain the qualities of a competent personnel manager (5 marks)
d) Describe the significance of personnel management (5 marks)
e) Distinguish between Halo and Horn effect in recruitment (4 marks)
QUESTION 2
a)Holt LTD has been managing the personnel issues of the organizations in a very informal manner. You have been recruited as the personnel officer for the company and your main duty is to professionalize the personnel matters of the company. One of the tasks is to review the job descriptions of the company. Explain how you would advice management on the principles of good job descriptions. (7marks)
b) Organizations have shown an increased trend of towards internal recruitment. Describe four reasons for this trend to employees and organizations. (8 marks)
QUESTION THREE
a) Differentiate between recruitment and selection. (4marks)
b) Discuss the essentials of a good recruitment policy. (5marks)
c) As a manager explain why you would opt for internal sources of recruitment over external sources of recruitment. (6marks)
QUESTION FOUR
a) Discuss the disadvantages of job analysis. (7marks)
b) Explain the various steps you will follow when carrying out job analysis.
(8marks)
QUESTION 5
a) From lessons learnt in class, explain the importance of conducting job evaluations (7 marks)
b) A major function of Personnel managers is to motivate employees. Explain various strategies you would use to motivate employees. (8 marks)

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DBM 011 BUSINESS LAW

 

MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
DIPLOMA IN BUSINESS MANAGEMENT
COURSE CODE: DBM 011
COURSE TITLE: BUSINESS LAW

DATE: 19TH AUGUST, 2019 TIME: 0830-1030 HRS
INSTRUCTIONS TO CANDIDATES
Answer Question ONE and any other THREE questions
This paper consists of TWO printed pages. Please turn over.
QUESTION 1
a) Discuss five sources law as identified by judicature act (10 marks)
b) Define the term Delegated legislation and outline its advantages
(10 marks)
c) Law is very vital to any business environment, Discuss.(5marks)
QUESTION TWO
a) Outline the difference between the civil and criminal law.(5 marks)
b) Describe five essentials of a valid bill of exchange (10 marks)
QUESTION THREE
a) Discuss the elements of a valid business contract (10 marks)
b) A contract to be valid it must be accepted by the offeree, Name five rules
of acceptance (5 marks)
QUESTION FOUR
a) Under the law of tort outline the elements of negligence (5 marks)
b) Discuss the requirement of a hire purchase agreement (10 marks)
QUESTION FIVE
a) In the context of the law of agency, explain the meaning of term “agent”
(5 marks)
b) Explain five ways through which authority of an agent might be revoked
by operation of the law. (10 marks)
QUESTION SIX
Discuss five circumstances under which a non- owner of goods can pass a
valid title to the buyer in sale of good contract (15marks)

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HRD 013 STRATEGIC HR

MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
DIPLOMA IN HUMAN RESOURCE
MANAGEMENT
COURSE CODE: HRD 013
COURSE TITLE: STRATEGIC HRM

DATE: 21ST AUGUST, 2019 TIME: 0830 – 1030 HRS
INSTRUCTIONS TO CANDIDATES
Answer Question ONE and any other THREE questions
This paper consists of TWO printed pages. Please turn over.
QUESTION ONE
a) An organization has various strategic Human Resource choices available
in designing its human resource system. Cite the strategic human
resource choices available in recruiting, selecting and socializing
employees. (10 marks)
b) Define the following terms in relation to strategic human resource
management
i. Strategic management (2 marks)
ii. Strategy (2 marks)
iii. Strategic human resource management (2 marks)
c) Explain five benefits of human resource planning during formulation of
human resource strategies (9 marks)
QUESTION TWO
a) Briefly write short notes on the following terms in relation to strategic
human resource management
i. Organization vision (3marks)
ii. Mission statement (3marks)
iii. Strategic human resource planning (3marks)
b) Discuss the three types of policies generally formulated by companies
(6marks)
QUESTION THREE
a) Identify and explain contribution that human resource professionals can
make towards making human resources into a competitive advantage
(10 marks)
b) Explain the challenges of human resource planning by organizations in
developing an affective human resource strategy (5 marks)
QUESTION FOUR
a) Discuss the models of strategic HRM (10 marks)
b) Explain the aims of strategic HRM (5 marks)
QUESTION FIVE
a) Introducing particular Human Resource (HR) practices causes better
firm performance. States and explain the objectives of human resource
strategy. (10 marks)
b) Explain five ways in which health and safety, as a human resource
practice, can be utilized to increase a firms performance (5 marks)

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HRD 009 HUMAN RESOURCE MANAGEMENT II

MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS & ECONOMICS
DIPLOMA IN HUMAN RESOURCEMANAGEMENT
COURSE CODE: HRD 009
COURSE TITLE: HUMAN RESOURCEMANAGEMENT II

DATE: 19TH AUGUST 2019 TIME: 0830-1030 HRS
INSTRUCTIONS TO CANDIDATES
• Question ONE is compulsory
• Answer any other THREE questions
QUESTION ONE (25 MARKS)
a) Explain with illustration the meaning of the following terms:
i) Strategy.
ii) Policy.
iii) Procedure.
(6marks).
b) Discuss how the recruitment strategy can affect the way of working.
(4marks).
c) Discuss the elements that may lead to employer- employee relations.
(5marks)
d) What are some of the objectives of establishing a Human Resource
Software? (10marks).

QUESTION TWO (15 MARKS)
a) Explain skills, communication and information strategies that promote
quality services in an organization. (10marks).
b) Explain the purpose of the core values in managing human resources in an
organization?
(5marks).
QUESTION THREE (15 MARKS)
What is the relationship between strategic human resource management and
organizational strategy? (15marks).
QUESTION FOUR (15 MARKS)
a) Explain four human resource strategies that are developed to support the
organizational strategy. (8marks).
b) Explain the six strategic planning questions, which guide organizational
integration. (7marks).

QUESTION FIVE (15 MARKS)
a) With reference to the development of human resource strategy, explain the
steps and issues addressed. (5marks)
b) Discuss the importance of strategic human resource management in an
organization. 10marks).

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DBM 012 SALESMAN-SHIP

MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS & ECONOMICS
DIPLOMA IN BUSINESS MANAGEMENT
COURSE CODE: DBM 012
COURSE TITLE: SALESMAN-SHIP

DATE: 19TH AUGUST 2019 TIME: 1430-1630 HRS
INSTRUCTIONS TO CANDIDATES
• Question ONE is compulsory
• Answer any other THREE questions
QUESTION ONE (25mks)
a). Discuss the responsibilities of a salesman in an organization. (5mks)
b). Describe the principles of efficient salesmanship. (10mks)
c). Describe the different commodities sold in your country. (5mks)
d). Explain sales information which will enable a good salesman to deal with
any sales question. (5mks)
QUESTION TWO (15mks)
a). Identify and explain the types of commodities sold in your country. (5mks)
b). What are the advantages and disadvantages of selling goods directly to the
retailers. (10mks)
QUESTION THREE (15mks)
Discuss the qualities of a good salesperson. (15mks)
QUESTION FOUR (15mks)
Explain with examples, why a person should specialize in a given service or
product. (15mks)
QUESTION FIVE (15MKS)
a). With the aid of illustrations, differentiate between buyers and customers.
(5mks)
b). Give reasons why the following are essential for effective sales: (10mks)
i). Price
ii). Quality
iii). Service
iv). Terms

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HRD 015 MANAGING CONFLICTS IN ORGANIZATIONS

MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS & ECONOMICS
DIPLOMA IN HUMAN RESOURCE
MANAGEMENT
COURSE CODE: HRD 015
COURSE TITLE: MANAGING CONFLICTS IN
ORGANIZATIONS

DATE: 20TH AUGUST 2019 TIME: 1430-1730 HRS
INSTRUCTIONS TO CANDIDATES
 Question ONE is compulsory
 Answer any other THREE questions
QUESTION ONE (25MKS)
a). Explain the benefits of good industrial relations in organizations. (5mks)
b). Explain some of the issues for negotiation presented by the shop steward.
(5mks)
c). Describe some of the challenges the management may face as it tries to
maintain industrial peace in organizations. (5mks)
d). Establish and explain the causes of conflict in the work place. (5mks)
QUESTION TWO (15MKS)
a). Establish how management style may result in conflicts. (5mks)
b).Explain grounds under which unfair discrimination may be practical in the
work place hence cause conflicts. (10mks)
QUESTION THREE (15MKS)
Discuss the factors that may avoid conflicts and create good working relations
between employers and employees in organizations. (15mks)
QUESTION FOUR
a). Explain the following terms in relation to conflict management: (10mks)
i). Collective bargaining
ii). Negotiation
iii). Tripartite
iv). An award
v). An act
b). Discuss the problem facing the Trade Unions movement in Kenya. (5mks)
QUESTION FIVE
a). Suggest practices the employer and employees should put in place to
maintain industrial peace thus eradicating conflict occurrence. (10mks)
b).Identify the results of good industrial relations. (5mks)

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HRD 009 HUMAN RESOURCE MANAGEMENT II

MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2016/2017 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER

SCHOOL OF BUSINESS AND ECONOMICS
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
COURSE CODE: HRD 009
COURSE TITLE: HUMAN RESOURCE MANAGEMENTII

DATE: 24TH APRIL 2017 TIME: 8.30AM-10.30AM
INSTRUCTIONS TO CANDIDATES
• Answer question ONE (compulsory) and any other THREE
• Question one carries 25 marks
• All other questions carry 15 marks
This paper consists of 3 printed pages. Please turn over
QUESTION ONE
a) The mission of a company is the unique purpose that sets it apart from other companies. Explain seven objectives of formulating a company mission statement (7 marks)
b) Describe the following human resources strategies;-
i) Recruitment strategies (3 marks)
ii) Training and development strategies (3 marks)
c) Management by objectives (MBO) is a philosophy based on converting organizational objectives into personal objectives.
i. Explain two benefit of MBO to an organization. (2 marks)
ii. Describe the MBO process (6 marks)
d) A human resource practitioner performs a key role in the organization. Discuss the following roles of HR practitioners
i. Business partners role (2 marks)
ii. Strategist role (2 marks)
QUESTION TWO
a) Human resources services are increasingly being purchased from external sources. State and explain two reasons for outsourcing the HR services
(4 marks)
b) Explain two problems associated with outsourcing HR services (4 marks)
c) There are two basic approaches to the formulation of human resource strategies describe the empirical needs- based approach of HR strategy formulation (7 marks)
QUESTION THREE
a) Changes in business environment present a number of competitive challenges to organizations which mean that the human resource function has to be involved in helping to build new capabilities. Discuss four challenges facing human resource management (8 marks)
b) State the competencies required of human resource professionals
(7 marks)
QUESTION FOUR
a) Performance measure provides feedback information to manager and individuals. State the guidelines for defining individual performance measures
(5 marks)
b) Explain the classification of performance measure (5 marks)
c) Objectives of performance requirement should cover all aspects of the job. State the characteristic of good objectives. (5 marks)
QUESTION FIVE
a) Performance contracts have gained prominence in both public and private sector. Discuss the contents of a performance contract. (8 marks)
b) The effectiveness of the human resource function is assessed by the outcome of its functions within an organization. Discuss the Havard Four ‘Cs’ Model of HRM effectiveness (7 marks)

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HRD 009 HUMAN RESOURCE MANAGEMENT 1

MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
COURSE CODE: HRD 009
COURSE TITLE: HUMAN RESOURCE MANAGEMENT 1

DATE: 17TH APRIL 2019 TIME: 0830 – 1030HRS
INSTRUCTIONS TO CANDIDATES
 Answer question ONE (compulsory) and any other THREE
 Question one carries 25 marks
 All other questions carry 15 marks
This paper consists of 3 printed pages. Please turn over
HRD 009: HUMAN RESOURCE MANAGEMENT II Page 2
QUESTION ONE
a) The mission of a company is the unique purpose that sets it apart from other
companies. Explain four objectives of formulating a company mission statement
(7 marks)
b) Describe the following human resources strategies;-
i) Recruitment strategies (3 marks)
ii) Training and development strategies (3 marks)
c) Management by objectives (MBO) is a philosophy based on converting
organizational objectives into personal objectives.
i. Explain two benefit of MBO to an organization. (2 marks)
ii. Describe the MBO process (6 marks)
d) A human resource practitioner performs a key role in the organization.
Discuss the following roles of HR practitioners
i. Business partners role (2 marks)
ii. Strategist role (2 marks)
QUESTION TWO
a) Human resources services are increasingly being purchased from external
sources. State and explain two reasons for outsourcing the HR services
(4 marks)
b) Explain two problems associated with outsourcing HR services (4 marks)
c) There are two basic approaches to the formulation of human resource
strategies, describe the empirical needs- based approach of HR strategy
formulation (7 marks)

QUESTION THREE
a) Changes in business environment present a number of competitive
challenges to organ anizations which mean that the human resource function
has to be involved in helping to build new capabilities. Discuss four challenges
facing human resource management (8 marks)
b) State the competencies required of human resource professionals (7 marks)
QUESTION FOUR
a) Performance measure provides feedback information to manager and
individuals. State the guidelines for defining individual performance measures
(5 marks)
b) Explain the classification of performance measure (5 marks)
c) Objectives of performance requirement should cover all aspects of the job.
State the characteristic of good objectives. (5 marks)
QUESTION FIVE
a) Performance contracts have gained prominence in both public and private
sector. Discuss the contents of a performance contract. (8 marks)
b) Briefly describe the Strategic human resource management process .
(7 marks)

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HRD 015 MANAGING CONFLICTS IN ORGANIZATIONS

MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS & ECONOMICS
DIPLOMA IN HUMAN RESOURCE
MANAGEMENT

COURSE CODE: HRD 015
COURSE TITLE: MANAGING CONFLICTS IN
ORGANIZATIONS
DATE: 20TH AUGUST 2019 TIME: 1430-1730 HRS
INSTRUCTIONS TO CANDIDATES
 Question ONE is compulsory
 Answer any other THREE questions
QUESTION ONE (25MKS)
a). Explain the benefits of good industrial relations in organizations. (5mks)
b). Explain some of the issues for negotiation presented by the shop steward.
(5mks)
c). Describe some of the challenges the management may face as it tries to
maintain industrial peace in organizations. (5mks)
d). Establish and explain the causes of conflict in the work place. (5mks)
QUESTION TWO (15MKS)
a). Establish how management style may result in conflicts. (5mks)
b).Explain grounds under which unfair discrimination may be practical in the
work place hence cause conflicts. (10mks)
QUESTION THREE (15MKS)
Discuss the factors that may avoid conflicts and create good working relations
between employers and employees in organizations. (15mks)
QUESTION FOUR
a). Explain the following terms in relation to conflict management: (10mks)
i). Collective bargaining
ii). Negotiation
iii). Tripartite
iv). An award
v). An act
b). Discuss the problem facing the Trade Unions movement in Kenya. (5mks)
QUESTION FIVE
a). Suggest practices the employer and employees should put in place to
maintain industrial peace thus eradicating conflict occurrence. (10mks)
b).Identify the results of good industrial relations. (5mks)