April 16, 2024

INSTRUCTIONS TO CANDIDATE 1. The paper consists of TWO sections: A and B. 2. Marks for each question are indicated in the brackets. 3. You are provided with a separate answer booklet. 4. Do not write on the question paper. This paper consists of 4 printed pages. Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing SECTION A: (10 MARKS) Answer all questions in this section. Each question carries one Mark. 1. The flow of information from the supervisor to a junior staff is called; A. Downward. B. Upward. C. Horizontal. D. Vertical. 2. One of the following statements is part of active listening; A. Maintaining eye contact. B. Scrolling through the phone. C. Reading a newspaper. D. Making a phone call. 3. The word encoding is defined as; A. The deciphering of a message received. B. The meaning of what was sent or received. C. The encryption of a message to be sent. D. The feedback that you send. 4. The response a sender receives from a decoder is; A. Feedback. B. Barrier. C. Social services. D. Process. 5. Telephone, letters and emails are examples of; A. Encoding. B. Decoding. C. Message. D. Channel. 6. Select a factor that causes misinterpretation of messages in many organizations. A. Eye contact. B. Competent. C. Telephone. D. Barriers. 7. Identify a component of hearing; A. Talking B. Speaking C. Hearing D. Listening 8. One of the following is not a parameter of a report; A. Ability to acquire additional information B. Quality of additional information acquired C. Ability to arrive at a subjective evaluation D. Ability to provide worthwhile recommendations 9. The person who transmits a message is known as; A. Driver B. Cleaner C. Receiver D. Sender 10. The communication barrier displayed by an old man who refuses to be addressed by a younger person is; A. Culture B. Language C. Physical D. Transmitting SECTION B: (40 MARKS) Answer all question in this Section 11. You are asked to make a presentation on communication skills. State FIVE importance of communication in an organization. (5 Marks) 12. Communication can be classified broadly as verbal and non-verbal. State THREE examples of non- verbal forms of communication. (3 Marks) 13. Teamwork is very important in ensuring objectives of an organization are met. Identify FOUR ways you can encourage group participation in an organization. (4 Marks) 14. Name and define the type of interview conducted at the end of customer experience. (2 Marks) 15. Communication is the process of sending and receiving messages. State FIVE ways on how to communicate effectively at the work place. (5 Marks) 16. A good advertisement has to clearly communicate its message to its targeted audience. Highlight FOUR ways a company can advertise its products. (4 Marks) 17. Conflicts in an organization are to be addressed promptly and in a timely manner. Identify FIVE types of conflicts in an organization. (5 Marks) 18. Define the following types of communication. (4 Marks) a) Upward communication. b) Downward communication. 19. You have been appointed to make a presentation in a Gala dinner to represent your company products. Highlight FOUR considerations in representing your organization. (4 Marks) 20. Outline FOUR ways to exhibit customer etiquettes to organizations phone calls. (4 Marks)

  Demonstrate Communication Skills Nov /Dec 2023 Past Paper (L 4) – Click to view Demonstrate Communication Skills July/Aug 2023 Past Paper (L 4) – Click to view Demonstrate Communication Skills Nov /Dec 2022 Past Paper (L 4) – Click to view Demonstrate Communication Skills May/Aug 2022 Past Paper (L 4) – Click to view

INSTRUCTIONS TO CANDIDATES 1. This paper has Two sections, A and B. 2. You are provided with a separate answer booklet. 3. Marks for each question are as indicated. 4. Do not write on the question paper. This paper consists of 4 printed pages. Candidates should check the question paper to ascertain that all the pages are printed as indicated and that no questions are missing SECTION A: (40 MARKS) Answer All questions in this section 1. As a good communicator it is very important to understand needs. State FOUR methods of identifying communication needs. (4 Marks) 2. Mr. M has experienced conflict among workmates during working hours. Identify FOUR ways in which he can address conflict in the organization. (4 Marks) 3. Communication strategies must be developed, implemented and evaluated for effective communication to take place. State FOUR importance of communication strategy in an organization. (4 Marks) 4. Njeri would like to do a presentation on barriers of communication. State FOUR effective communication techniques she is likely to use. (4 Marks) 5. Company Y would like to have new workforce. They have selected potential employees and invited them for an interview. Highlight FOUR reasons why this is an important exercise. (4 Marks). 6. Clients’ responses should be addressed professionally and satisfactorily. Outline FOUR ways you can use to handle client inquiries over the phone. (4 Marks) 7. WXYZ limited company would like to choose a media for presentation on the effects of conflicts at workplace. Identify FOUR media presentation forum they can choose from. (4 Marks) 8. The process of communication can be hindered by various factors. Identify FOUR communication barriers in an organization. (4 Marks) 9. Highlight FOUR importance of holding meetings in an organization. (4 Marks) 10. John would like to establish a communication pathway in his organization. State FOUR types of formal communication pathways. (4 Marks) SECTION B: (60 MARKS) Answer Any THREE questions in this section 11. Jane a supervisor in company X is implementing communication strategy and has to ensure it is successful. a) Discuss FIVE factors that support implementation of communication strategy. (10 Marks) b) Explain FIVE steps to ensure this implementation. (10 Marks) 12. In order to develop an effective communication strategy, communication pathways are involved for better engagement with colleagues and clients in an organization. a) Explain FIVE importance of establishing communication pathways. (10 Marks) b) Discuss FIVE principles of effective communication. (10 Marks) 13. Company X has pulled together a group of its staff from various departments to work on a new process to target more customers with their products. a) Discuss the stages of group formation. (15 Marks) b) Highlight FIVE importance of having group objectives. (5 Marks) 14. There are various group leadership styles that may be used in an organization to enhance effective communication and coordination. a) Discuss FIVE group leadership styles that may be used. (10 Marks) b) Analyze FIVE benefits of informal communication. (10 Marks)

  Demonstrate Communication Skills Nov/Dec 2023 Past Paper (L 6) – Click to view Demonstrate Communication Skills July/Aug 2023 Past Paper (L 6) – Click to view Demonstrate Communication Skills Nov/Dec 2022 Past Paper (L 6) – Click to view

INSTRUCTIONS TO CANDIDATE 1.This paper has two sections A and B. Attempt questions in each section as per instructions given in the section. 2.You are provided with a separate answer booklet. 3.Marks for each question are indicated in the brackets. 4.Do not write on the question paper SECTION A: 40 MARKS Attempt ALL questions in this section 1. Differentiate between information systems and digital engineering as used in management information systems (4 Marks) 2. Describe THREE basic characteristics of an information system. (6 Marks) 3. Business operations need to be automated. Outline FOUR socio-ethical challenges faced by the management during business process automation. (4 Marks) 4. Identify FOUR advantages of an open information systems. (4 Marks) 5. State the following acronyms in full as used in information systems. (4 Marks) a) ERP b) KWS c) DSS d) SIS 6. Enumerate FIVE benefits an organization gets by implementing management information systems. (5 Marks) 7. Highlight THREE characteristics of Transactional processing system. (6 Marks) 8. Define the following terms as used in management information systems. (3 Marks) a) Interdependent b) Project Planning Document c) Total Quality Management 9. Distinguish between choosing process and monitoring process during acquisition and implementation of an information system. (2 Marks) 10. State TWO objectives of optimal information systems resource utilization. (2 Marks)   SECTION B: 60 MARKS Attempt any THREE (3) questions in this section 11. a) The management of an organization can opt to outsource for an Executive Support System. Explain the reasons behind outsourcing of an executive support system (10 Marks) b) Explain FIVE management challenges faced during the implementation of information systems. (10 Marks) 12. a) An expert system works on the basis of imitating the human expertise. Explain FIVE application areas of expert systems. (10 Marks) b) Explain FIVE reasons why an organization would choose to implement management information systems as opposed to using a manual system (10 Marks) 13. a) An effective MIS clearly defines expectations and helps to align employee behavior with the culture and business needs of the organization. Discuss how MIS will transform five departments in an organization. (10 Marks) b) With the aid of a diagram, illustrate the appropriate management information systems that can be used to support the three levels of management in an organization. (10 Marks) 14. a) Explain FIVE features of an information system used in making unstructured decision (10 Marks) b) Many firms and organizations rely on information systems to manage their daily operations. Discuss FIVE main components of an information systems. (10 Marks)

Manage Information Systems Nov/Dec 2023 Past Papers – Click to view Manage Information Systems July/Aug 2023 Past Papers – Click to view

INSTRUCTIONS TO CANDIDATE 1.This paper has two sections A and B. Attempt questions in each section as per instructions given in the section. 2.You are provided with a separate answer booklet 3.Maximum marks for each question are indicated in brackets () 4.Do not write on the question paper This paper consists of 3 printed pages Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing SECTION A (40 Marks) Answer ALL the questions in this section. 1. Define the following terms as applied in graphical design. a) kerning; (2Marks) b) leading; (2 Marks) c) tracking; (2 Marks) 2. List FIVE types of lines used to connect two or more points in graphic designs (5 Marks) 3. Identify FOUR types of colors used by graphic designers. (4 Marks) 4. Highlight at least FIVE features of well-designed symbols in graphic design. (5 Marks) 5. A designer requires design equipment in his workshop. Explain TWO uses of a scanner in graphic design workshop. (2 Marks) 6. State FOUR properties of vectors used to produce dots and lines images. (4 Marks) 7. Designing of graphics will depend on the techniques used. As an expert, state FOUR types of typography techniques. (4 Marks) 8. Principles of graphic design are key before one performs graphic design. Highlight SIX principles applied in graphic design. (6 Marks) 9. Identify FOUR basic application areas of a multi-page layout in the modern graphic design technology. (4 Marks) SECTION B (60 Marks) Answer any THREE questions in this section. 10. a) Explain FOUR professional skills required by a graphic designer. (8 Marks) b) Jane has approached you to design graphics on her shirt, explain THREE elements of graphic design you will use (6 Marks) c) Describe THREE types of rhythms as an element of graphics that a designer may consider during designing (6 Marks) 11. a) Explain FOUR types of signs used in graphic design as visual expression of information (8 Marks) b) Describe FOUR ways in which copyright supports Kenyan artists in their innovation work. (8 Marks) c) Differentiate between complementary and simultaneous contrast in graphic design. (4 Marks) 12. a) In graphic design one of the important elements is to apply typography techniques, explain FOUR classification of serif typography applied by designers (8 Marks) b) Describe THREE types of printing technologies that a designer may use to print his design (6 Marks) c) Discuss THREE types of balance applied in equal distribution of visual weights (6 Marks) 13. a) Explain THREE techniques of image manipulation in graphic design. (6 Marks) b) James is designing an advertisement. Describe THREE categories of shapes he will use in the design. (6 Marks) c) Discuss FOUR tools used in Corel Draw software during graphic design. (8 Marks)

Perform Graphic Design Nov/Dec 2023 Past Paper – Click to view Perform Graphic Design July/Aug 2023 Past Paper – Click to view Perform Graphic Design March/April 2023 Past Paper – Click to view Perform Graphic Design Nov/Dec 2022 Past Paper – Click to view

INSTRUCTIONS TO CANDIDATE 1.This paper has three sections A and B. Attempt questions in each section as per instructions given in the section. 2.You are provided with a separate answer booklet. 3.Marks for each question are indicated in the brackets. 4.Do not write on the question paper This paper consists of FOUR (4) printed pages Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing . SECTION A: (40 MARKS) Attempt ALL Questions in this section 1. State TWO popular web scripting languages used by online application developers (2 Marks) 2. John would like to create a website for his small business. Outline TWO web authoring tools he can use. (2 Marks) 3. Differentiate between “visibility: hidden” and “display: none” in a CSS file. (4 Marks) 4. With the aid of html code snippet explain how you can integrate CSS file to your webpage. (4 Marks) 5. Differentiate between scheme and hostname components as used in a uniform resource locator. (4 Marks) 6. Outline TWO website maintenance tasks that should be conducted annually. (4 Marks) 7. Figure 1 represents a portion of a webpage in a web browser. Identify the object stating its use. (2 Marks) 8. Write a JavaScript function that adds two integers and displays the output in an alert box. (4 Marks) 9. Explain TWO uses of a domain name as used in the internet. (4 Marks) 10. Outline TWO cyber security risks that an online business website is exposed to in the internet. (4 Marks) 11. Distinguish between method and object as used in JavaScript. (4 Marks) 12. Jane intends to develop a website requiring a database, identify TWO types of databases that she can use. (2 Marks)   SECTION B: (60 MARKS) Attempt any THREE questions in this section. 13. a) Using a program statement, describe how to include an external JavaScript file in your webpage. (2 Marks) b) With the aid of an example explain the following elements; (i). Semantic elements. (3 Marks) (ii). Non-semantic elements (3 Marks) c) Other than marketing, describe THREE uses of a website to a business. (6 Marks) d) John has finished developing his website and would like to transfer the web documents to a webserver. Explain THREE ways in which this can be achieved. (6 Marks) 14. a) Use the following statement to answer the questions that follows; (i). Identify the prominent language in this statement. (1 Mark) (ii). Describe the importance of this file in web design. (2 Marks) (iii). Explain the importance of line 1. (2 Marks) (iv). Outline FOUR examples of container tags used in the statement. (4 Marks) (v). Explain the meaning of lines 4, 5 and 6 as used in the statement. (3 Marks) (vi). When the statement is run in a web browser, describe the output. (2 Marks) b) Explain THREE benefits of using in developing a website. (6 Marks) 15. Figure 2 is a designed login interface for a webpage. Use it to answer the questions that follows; a) Explain TWO importance of the login interface above to an online business. (4 Marks) b) Write html code to implement; (i). Object 1 (3 Marks) (ii). Object 2 (3 Marks) c) Write a client side scripting function, to validate the data when Object 3 is clicked. (5 Marks) d) Write a server-side scripting program segment to validate the user name and password comparing with values in the database. (5 Marks) 16. a) Highlight TWO visual characteristics of a poorly designed website. (2 Marks) b) Explain THREE benefits of the internet to the modern industry. (6 Marks) c) Outline FOUR tests done on an online website. (4 Marks) d) Distinguish between user requirements and functional requirements in website development. (4 Marks) e) Identify TWO advantages that a client-side web application has over a server-side web application. (4 Marks)

Perform Website Design Nov/Dec 2023 Past Paper – Click to view Perform Website Design July/Aug 2023 Past Paper – Click to view Perform Website Design Nov/Dec 2022 Past Paper – Click to view

Perform ICT System Support July/Aug 2023 Past Paper – Click to view

INSTRUCTIONS TO CANDIDATE 1.This paper has two sections A and B. Attempt questions in each section as per instructions given in the section. 2.You are provided with a separate answer booklet. 3.Marks for each question are indicated in the brackets. 4.Do not write on the question paper This paper consists of THREE (3) printed pages Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing   SECTION A: (40 MARKS) Attempt ALL questions in this section. 1. Using an example of appropriate techniques in each case, discuss THREE goals of ICT security. (6 Marks) 2. State the security concept that has the ability to prove that a sender sent an encrypted message. (1 Mark) 3. Mary copies files from her desktop computer to a USB flash device and puts the device into her pocket. Explain a security concern that may arise. (2 Marks) 4. Outline the reason why a layered security is a good practice in building secure ICT environments. (2 Marks) 5. Discuss THREE common categories of ICT security threats. (6 Marks) 6. Identify THREE reasons of physical security in protecting ICT systems. (3 Marks) 7. Describe the following DoS attacks; a) Ping flood (2 Marks) b) SYN Flood (2 Marks) c) HTTP/HTTPS Flood (2 Marks) 8. Penetration testing is essential to identifying vulnerabilities in organization’s systems and networks. Identify FOUR ethical penetration-testing techniques. (4 Marks) 9. ICT security policies define how an organization deals with security aspects. Using an example in each case, differentiate between user policies and system administration policies. (4 Marks) 10. Describe the following ICT Security controls giving an example for each. (6 Marks) a) Preventive Controls b) Detective Controls c) Corrective Controls d) Deterrent Controls SECTION B: (60 MARKS) Attempt any THREE (3) questions in this section. 11. Bethany Nursing Home, a large hospital in Kenya, is concerned about the security of its ICT systems and the potential risks to patient data. a) As an ethical hacker preparing a detailed vulnerability management plan for the hospital, discuss FIVE tasks that will be necessary to carry out. (10 Marks) b) The hospital’s management is concerned about the legal implications of computer crimes that could threaten its ICT systems, programs and data. To assure the management of legal safety in case of a crime, clearly explain FIVE types of crimes covered by the Kenya Computer Misuse and Cybercrimes Act, 2021. (10 Marks) 12. A leading banking institution in Uganda is planning to enhance its physical security measures to protect its branches and critical ICT infrastructure from unauthorized access and potential threats. As a security consultant discuss; a) FIVE physical security measures that the bank could implement. (10 Marks) b) FIVE data security measures that the bank could implement. (10 Marks) 13. The Ministry of Tourism, Wildlife & Heritage (GoK) – Head Office has recently experienced a series of ICT security incidents, including unauthorized access to sensitive data and disruptions in critical systems. As an ICT security officer in the ministry, a) Explain FIVE potential ICT security threats that the ministry may be facing and the threats’ effects. (10 Marks) b) Recommend TWO appropriate measures to mitigate each of the identified threats. (10 Marks) 14. Fast Movers Lt d, a logistics company has recently had its data vulnerable to unauthorised access by its employees and outside hackers. In once serious instance, the network was breached and a massive volume of data was stolen and not fully recovered. A key concern has been poor device management where employees log in to organisational systems using their personal computers and mobile phones. In addition, the company procures its IT hardware from just any vendor who meets a low-price requirement. a) To address the highlighted weaknesses and others that may be present, recommend five ways to improve the company’s ICT policies. (10 Marks) b) ii) Identify five potential challenges of implementing ICT security measures. (10 Marks)