April 17, 2024

INSTRUCTIONS TO CANDIDATES 1. This paper has TWO sections A and B 2. You are provided with a separate answer booklet. 3. Marks for each question are as indicated. 4. Do not write on the question paper. This paper consists of 4 printed pages Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing. SECTION A: (10 MARKS) Answer all questions in this section. Each question carries one Mark. 1. Which one of the following is a source of business idea? A. Customer care centers. B. Bureaus. C. Huduma centers D. Customer complaints 2. Identify a key entrepreneur competency from the list below. A. Hardworking. B. Staffing. C. Decision making D. Great social skills. 3. For an idea to translate into an opportunity it has to be evaluated. As an entrepreneur select a factor to consider when evaluating a business idea. A. Personal competencies B. Communication skills. C. Personal education level D. International market. 4. Which of the following is a factor to consider when starting a small business? A. Rules and regulations in the industry B. The profits of competitors C. Motivation of employees D. Entrepreneur’s social skills 5. Choose the set that contains the correct PESTEL model. Analysis political, economic, social, technological, environmental and legal factors that can impact a business. A. Political, Ecological, Social, Technological, Environmental and Legal factors B. Political, Educational, Status, Technological, Economic and Legal factors C. Political, Economic, Social, Technological, Ecological and Legal factors D. Political, Economic, Social, Technological, Environmental and Legal factors 6. Listed below is a factor which is involved in business operations control. A. Competitive advantage plan. B. Competitor management plan. C. Staff management plan. D. Micromanaging employees. 7. Identify a method that an entrepreneur can use to retain its customers? A. Personalized services B. Cost shared delivery C. Hidden costs. D. Selective services 8. As an entrepreneur which of the following would you implement to increase cash flows and profitability? A. Increase workforce. B. Additional loans. C. Put in place financial recording and accountability policy. D. Increase credit sales. 9. Point out an appropriate strategy that can be employed to grow and expand a business? A. Imitation. B. Market survey and research. C. Record keeping. D. Price differentiation. 10. Below are factors of social responsibility in a business society, which one is not? A. Community development B. Fraud prevention C. Product safety D. Ethical business practices SECTION B:(40 MARKS) Answer all questions in this section. 11. State FOUR characteristics of an appropriate technology. (4 Marks) 12. Identify THREE business growth strategies for a small-scale business. (3 Marks) 13. Mention FOUR regulations that are likely to impact your business operations. (4 Marks) 14. As an entrepreneur, List FOUR ways that can be used to build relationship with the employees. (4 Marks) 15. Mark has graduated from college and has a business idea which requires financing. Name THREE sources of finance that he would use to start the business. (3 Marks) 16. Mention FOUR methods of gathering marketing information that would be used to grow a business. (4 Marks) 17. List FOUR uses of a business plan that would assist an entrepreneur intending to start a small business. (4 Marks) 18. Kamau has a successful business at Mukuru market. State THREE important aspects of business ethics that guides him. (3 Marks) 19. Identify THREE ways that can be adopted in a business for its internal control. (3 Marks) 20. Communication is based on standard principles. State TWO principles of communication (2 Marks) 21. The safety of employees in an organization is very important. You are operating a hardware business. List THREE personal protective equipment you can provide (3 Marks) 22. The world today is very dynamic, hence several emerging issues and trends. Identify THREE emerging issues and trends a business has to adopt to remain competitive. (3 Marks)

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INSTRUCTIONS TO CANDIDATE 1. This assessment has TWO sections: A and B 2. You are provided with a separate answer booklet. 3. Do not write on the question paper 4. Marks for each question are indicated in the brackets. This paper consists of 4 printed pages Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing SECTION A: (40 MARKS) Answer All the questions in this section 1. Elisabeth reads an article on common computer terminology. She does not understand the meaning of the operating system. She comes to you for help. How will you explain the term operating system to Elisabeth. (2 Marks) 2. Mwikali selected a paragraph in word processing. Explain what happened after pressing the following keys on the keyboard. a. CTRL + B (1 mark) b. CTRL +A (1 mark) 3. State TWO mouse actions (2 Marks) 4. Highlight TWO advantages of previewing a document before printing. (2 Marks) 5. Outline THREE functions of Operating System in computer System. (3 Marks) 6. Veronica tried to retrieve a document file following all the steps correctly. The file did not appear in file directory. State TWO possible causes for this. (2 Marks) 7. Small scale and large-scale organizers are turning to the use of in- house developed software for the processing activities rather than use of standard software. a. Explain the term in- house developed software. (2 Marks) b. State TWO reasons that may influence these organizations to make such decision (2 Marks) 8. Outline TWO reasons why it is important to shut down the computer using the correct procedure. (2 Marks) 9. Barbara wants to create a newsletter. She needs a program that provides several newsletter templates. Identify the type of program that will meet her needs. (1 mark) 10. Explain TWO characteristics of a computer. (4 Marks) 11. State TWO reasons as to why the computer is referred to as an electronic device. (2 Marks) 12. Highlight FIVE application areas where spreadsheet software can be used (5 Marks) 13. Outline FIVE reasons why micro computers are suitable for personal computing (5 Marks) 14. Lydia intends to use tab stop feature to align text in a document created using a word processing program. Outline FOUR examples of tab stops she could apply. (4 Marks)   SECTION B: (60 MARKS) Attempt any THREE questions in this section 15. a) Innovations in information technology is impacting various fields of society and policy makers are acting on issues involving economic productivity, privacy protection, and affordability of and access to information. Explain TWO ways in which ICT has impacted the following areas of society. i. Education. (4 Marks) ii. Workplace. (4 Marks) b) Figure 1 shows the errors generated when a wrong formula is entered in cell C1 and cell C2 in a worksheet. Explain the causes of the errors in cell C1 and C2. (4 Marks) c) Jacob created slides using a presentation program. Describe FOUR ways he could view the slide. (8 Marks) 16. a) The Internet is a vast network that connects computers all over the world. Through the Internet, people can share information and communicate from anywhere with an Internet connection. Based on a recent survey of Internet traffic, internet is widely being used in education institutions, cyber, homes and almost all organizations that have automated their operations. Explain FOUR uses of internet that makes it popular in our society today. (8 Marks) b) Computing machines can be classified in many ways and these classifications depend on their functions and definitions. Describe THREE types of computers based on their processing power. (6 Marks) c) An Agrovet Company wants to analyze its employee’s personal details using Microsoft Excel. The company has five employees: Mary Anne, Francis Kihara, Lena Achieng, Hellen Wanjiku, and Mwangi Peter. Their ages are 20, 45, 90, 45 and 34 years respectively. Mary Anne and Lena Achieng are in Research department; Mwangi Peter and Hellen Wanjiku in Computer department whereas Francis Kihara is in Personnel Department. Mary Anne and Hellen Wanjiku are single whereas Francis Kihara, Lena Achieng and Mwangi Peter are married. Represent the above information in a table as it would have appeared on an electronic spreadsheet using appropriate column headings. (6 Marks) 17. a) Data integrity ensures the correctness and completeness of the data in the database. Explain FOUR types of integrity constraints that could be enforced during the creation of databases. (8 Marks) b) Database security refers to the various measures organizations take to ensure their databases are protected from internal and external threats. Database security includes protecting the database itself, the data it contains, its database management system, and the various applications that access it. Describe FOUR database security best practices that an organization must perform to ensure its data is protected from both internal and external threats. (8 Marks) c) Hacking is the gaining of unauthorized access to data in a computer system. It is a major threat to any business that has automated its operations. Businesses and government corporations are losing a lot of money on a daily basis to hackers. Identify FOUR measures you should undertake to prevent hacking of your online account, phone, tablet or personal computer. (4 Marks) 18. a) Joel was asked to source for an internet service provider to supply his college with internet. Discuss FOUR factors other than cost that he could consider during the selection. (8 Marks) b) Speed and accuracy are some of the advantages of using computers. Explain FOUR other advantages of using computers in banking. (8 Marks) c) Marion has been asked to design wedding cards for her friend using a desktop publication application. Outline FOUR layout guides that she could use while designing the cards. (4 Marks)

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INSTRUCTIONS TO CANDIDATE 1.This paper has two sections A and B. 2.Attempt questions in each section as per instructions given in the section. 3.You are provided with a separate answer booklet. 4.Answer all questions in the answer booklet. 5.Marks for each question are indicated in the brackets. 6.Do not write on the question paper. This paper consists of FOUR (4) printed pages. Candidates should check the question paper to ascertain that All pages are printed as indicated and that no questions are missing. SECTION A (10 Marks) Answer ALL questions, each question carries (1) mark. 1. Which one of the following is not a component of the computer system? A. Hardware B. Software C. Firmware D. Liveware 2. Which group consists of input devices only? A. Mouse, Keyboard, Scanner B. Mouse, Keyboard, Printer C. Mouse, Keyboard, Monitor D. Plotter, scanner, speaker 3. _____ Key is used to erase texts towards the right of the cursor. A. Backspace B. Tab key C. Delete key D. Home key 4. Which of the following is not a category of keyboard keys? A. Navigation keys B. Numeric keypad C. Space bar D. Functional keys 5. Cache and RAM will lose their contents when the power goes off. They are A. Non-volatile B. Volatile C. Static D. Dynamic 6. When you turn on the computer, the boot routine will perform this test. A. Power-on-self-test B. Memory test C. RAM test D. Disk drive test 7. _________ is the interconnection of two or more computers with the aim of communication and resource sharing. A. Network B. Enterprise C. Super computer D. Server 8. Output which is made up of pictures, sounds, and video is called? A. Multimedia B. Graphics C. Hard Copy D. COM 9. A ____________ typically connects personal computers within a small geographical area, usually within a single building. A. LAN B. WAN C. MAN D. TAN 10. What is the file extension of spreadsheet application? A. .docx B. .ppt C. .xlsx D. .jpeg SECTION B (40 MARKS) Attempt ALL questions in this section 11. Define the term computer? (2 Marks) 12. List FOUR peripheral devices. (4 Marks) 13. Define the term softcopy as used in computers. (2 Marks) 14. What is the meaning of the term computer virus as used in computer security? (2 Marks) 15. List FOUR examples of input devices. (4 Marks) 16. List FOUR types of Network Topologies. (4 Marks) 17. What is the difference between impact printers and non-impact printers? (4 Marks) 18. List Four computer crimes. (4 Marks) 19. State THREE functions of computers in a business environment. (3 Marks) 20. State THREE types of charts used in spreadsheet program. (3 Marks) 21. Allan intends to insert a picture into a word document. State TWO sources he could get this picture from. (2 Marks) 22. State three characteristics of Supercomputers. (6 Marks)

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INSTRUCTIONS TO CANDIDATE: 1. This paper consists of section A, B and C. 2. You are provided with a separate answer booklet. 3. Marks for each question are indicated in the brackets. 4. Do not write on the question paper. This paper consists of 7 printed pages. Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing. SECTION A: (20 MARKS) Answer All questions in this section. Each question carries one mark. 1. Hardware refers to the ________________components of a computer. A. Functional. B. Mathematical. C. Logical. D. Physical. 2. ___________ is an example of proof-reading tools in word processors. A. Spelling and grammar checker. B. WordPad. C. Mail Merging. D. Word Wrap. 3. An intersection between a row and a column is called? A. Record. B. Field. C. Cell. D. Table. 4. Which of the following is an alignment style used in word processing? A. Right Justified. B. Left Justified. C. Margin Right. D. Justified. 5. Which of the following is an example of an operating system? A. Microsoft Excel. B. Microsoft word. C. Microsoft windows. D. Microsoft access. 6. BIOS stands for? A. Basic Input / Output system. B. Base Input /Output system. C. Bios operating system. D. Bio System. 7. _______________ deletes the text on the right of the cursor. A. Delete key. B. Back space key. C. Home key. D. Tab key. 8. ____________ is used to protect our computer from virus. A. Anti spyware. B. Worm. C. Anti-virus. D. Software. 9. Which of the following part of the CPU is used for arithmetic, calculation and comparison? A. Control unit. B. Registers. C. ALU. D. Mother board. 10. A predefined formula that performs common calculations is known as? A. Functions. B. Spread sheet. C. Control Unit. D. CPU. 11. Which of the following is not a formatting feature? A. Color. B. Bold. C. Drop cap. D. Margin. 12. ______________changes all the text into capital letters. A. Capitalize each word. B. Toggle case. C. Upper case. D. Sentence case 13. ____________ moves only the first line away from the margin. A. Hanging. B. Indenting. C. First line. D. Line spacing. 14. Which of the following is used to combine many cells into one in a table? A. Wrap text. B. Split table. C. Merge cells. D. Sorting. 15. _____________ appears on the top of every page in a document. A. Superscript. B. Subscript. C. Header. D. Footer. 16. The RAM stick is mounted on the________________ A. Hard disk B. Expansion slot C. HDMI Port D. CPU 17. Data is a collection of ________________ A. Processed facts. B. Words and numbers. C. Raw facts. D. Raw cells. 18. ____________the application best suited for typing letters. A. Ms excel. B. Publisher. C. Ms Power point. D. Ms word. 19. RAM is? A. Storage device B. Volatile C. Non volatile D. Permanent storage. 20. Which of the following is a keyboard short cut to save a document using Microsoft word? A. Ctrl + z. B. Ctrl + p. C. Ctrl + b. D. Ctrl + s.   SECTION B: (40 MARKS) Answer All questions in this section 21. Explain THREE differences between data and information. (6 Marks) 22. Computers are classified according to the data they process. List TWO types of computers under this classification. (2 Marks) 23. State THREE areas where computers are used in our society. (3 Marks) 24. Monicah a secretary at Uhai Bora Institute has been requested to communicate to the Board Members about a workshop meeting via email. Outline THREE advantages of using an email over other means of communication. (3 Marks) 25. Define the following terms. a) Hacking (2 Marks) b) Cracking (2 Marks) 26. List THREE types of views that are found in Microsoft PowerPoint. (3 Marks) 27. State TWO types of documents that can be created using Microsoft publisher. (2 Marks) 28. Amos a salesperson was requested by his supervisor to prepare a report for the year 2022 using a word processor program. Outline FOUR advantages of using the program. (4 Marks) 29. List TWO functional units of computer hardware. (2 Marks) 30. Outline TWO ways to ensure safety of data in a computer. (2 Marks) 31. Using an example in each case, explain the meaning of the following terms. a) Superscript. (2 Marks) b) Subscript (2 Marks) 32. State TWO data types in Microsoft excel. (2 Marks) 33. Patco Company intends to purchase a software to help in its daily operations. List THREE factors the company would consider. (3 Marks)   SECTION C: (40 MARKS) Attempt any TWO questions in this section 34. (a) Differentiate between application software and system software. (4 Marks) (b) Define the term word processing as used in information communication technology. (2 Marks) (c)Organizations are increasingly using the internet to transact their business on a daily basis. Explain THREE benefits of this trend. (6 Marks) (d) Describe FOUR functions of Central Processing Unit. (8 Marks) 35. (a) The management of an organization intends to acquire a computerized word processor to replace its typewriters. Describe FOUR benefits that the organization may derive from this replacement. (8 Marks) (b) Mary, an ICT manager, intends to procure computers for her organization because the previous computers were outdated. Explain FOUR factors she should consider. (8 Marks) (c). A technical institution has the following devices in the computer laboratory. Joystick, Keyboard, Printer, Scanner, Monitor, Barcode reader, plotter, speaker. Classify them as either input or output devices. (4 Marks) 36. (a) Distinguish between leasing and outsourcing as methods of software acquisition. (4 Marks) (b) Milele College has hired an ICT technician for their newly established computer laboratory. The technician is required to perform routine computer maintenance every term. Explain THREE reasons for carrying out routine computer maintenance. (6 Marks) (c). Explain TWO reasons why the technician should regularly perform data backups. (2 Marks) (d). One of the duties of the technician is to install an Ms Windows which is an operating

INSTRUCTIONS TO THE CANDIDATE 1. This paper consists of THREE sections; A, B and C. 2. You are provided with a separate answer booklet. 3. Do not write on the question paper. 4. Marks for each question are indicated in the brackets () 5. You should have a non-programmable scientific calculator This paper consists of 8 printed pages Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing SECTION A: (20 MARKS) Answer All the questions. Each question is 1 mark 1. Ends of the earth axis are A. Grid B. Meridians C. Poles D. Equators 2. Which one of the following is not a type of number used in mathematics? A. Natural numbers B. Integers C. Numerator numbers D. Real numbers 3. A cuboid has how many edges? A. 6 B. 12 C. 8 D. 14 4. The following are basic arithmetic operators except_____________ A. Square root B. Multiplication C. Addition D. Division 5. Simplify 50% as a fraction. 6. Identify the incorrect mathematical statements regarding arithmetic operations below A. The square root of 4 is -2 and +2 B. When two positive numbers are multiplied the result is a positive number C. When two negative numbers are added together the result is positive D. Division of a negative number and a positive number gives a negative result 7. Find the sum of 27, -74, 84 and -19? A. 18 B. 163 C. 204 D. 111 8. To make out an estimate for a work the following data are necessary; drawing, specification and __________ A. Materials B. Rates C. Labours D. Transportation 9. Which of the following is not a type of a fraction? A. Mixed numbers B. Improper fraction C. Proper fraction D. Numerical fraction 10. Which of the numbers below is approximated to four decimal places? A. 2154 B. 21.54 C. 2154.0012 D. 215.01 11. Identify the correct list below comprising the measures of central tendencies. A. Mean, integral and mode B. Mode, mean and median C. Mode, derivative and integral D. Integral, average and median 12. The title of the map gives us information about A. What map shows B. The position of north C. Physical features D. Human features 13. The following are types of graphs except___________ A. Bar graph B. Line graph C. Pictograph D. Cartesian graph 14. In constructions, the scale factor is used to construct ___________ triangles. A. Right B. Equilateral C. Similar D. congruent 15. Which of the following are two commonly used axis when plotting a graph? A. a and b axis B. x and y axis C. x and j axis D. y and k axis 16. The average value of the lower and upper limit of a class is called A. mid-point B. class boundary C. class interval D. class frequency 17. The following are types of angles except which one? A. Obtuse angle B. Acute angle C. Right angle D. Corner angle 18. A rough drawing showing only some features of an area drawn without using any scale is called__________ A. Scale B. Conventional drawing C. Map D. Sketch 19. Which of the following pair consist of types of research data? A. Organized data and unorganized data B. Qualitative data and quantitative data C. Processed data and unprocessed data D. Grouped data and ungrouped data 20. What must be added to (6+0.6+0.06+0.006) to obtain number 7? A. 0.034 B. 0.334 C. 0.340 D. 0.343   SECTION B: (40 MARKS) Answer all the questions in this section 21. Subtract -74 from 377 (2 Marks) 22. It takes 50 minutes to perform a certain task. Using a new type of tool, the time can be reduced by 15%. Calculate the new time taken. (4 Marks) 23. A pen has a mass of 15 grams. Calculate in kilograms the mass of 1200 such pens. (3 Marks) 29. A rectangular board is 820mm long and 400mm wide. Find its area in mm2 and cm2 (4 Marks) 30. Construct a triangle whose sides are 6cm, 5cm and 3cm. (3 Marks) 31. If the cross-sectional area of an electric conduit pipe is 320mm2 , find its diameter. (3 Marks) SECTION C: (40 Marks) Answer any TWO questions in this section 32. a. Data are obtained on the topics given below; i. The number of days on which rain falls in a month for each month of the year. ii. The mileage travelled by each of a number of salesmen. iii. The time that each of a batch of similar batteries lasts. iv. The amount of money spent by each of several families on food. v. The number of orders received each day during the past 50 days at the office of a mail order company. State whether each data on the topics are discrete or continuous data giving reason to each. (10 Marks) b. Kathaana village is 74km Northwest of Mbusyani village. Nguluni village is 42km West of Mbusyani. By using scale drawing find the distance between Nguluni and Kathaana. (10 Marks) 33. The data given below refers to the capacity of 40 containers in litres, expressed correct to the nearest whole number. a. Form a frequency distribution table for this data having seven classes. (10 Marks) b. Construct a histogram for the data given. (10 Marks)

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INSTRUCTIONS TO CANDIDATE 1.The paper consists of Three sections: A, B and C. 2.Marks for each question are as indicated 3.You are provided with a separate answer booklet. 4.Do not write on the question paper. This paper consists of 6 printed pages. Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing SECTION A: (20 MARKS) Answer all questions in this section. Each question carries one Mark. 1. Mary wanted to talk to Emily but she said “I don’t want to talk, I am unwell.” Which among the following affects communication? A. Past Experience B. Visual Perception C. Feelings D. Environment 2. The person who notices, decodes and attaches some meaning to a message is; A. Sender B. Receiver C. encoder D. Transmitter 3. John has sent a letter to Sheila. Which of the following methods will Sheila use to receive the information sent by john? A. Listening B. Speaking C. Reading D. Writing 4. At work place employers communicate often via written communication. Which of the following represent written form of communication; A. Memos, letters, videos B. Posters, mails, audios C. Audios, video, letters D. Posters, memos, handouts 5. You have been selected to prepare for presentation. Which one of the following will you consider when developing the presentation; A. Leadership B. Gender of the presenter C. Weather D. Target group. 6. Effective communication is considered complete whenever there is; A. Message B. Channel C. Feedback D. Medium 7. Barriers to communication are common in the workplace. Identify a barrier of communication among the following; A. Clarity B. Politeness C. Completeness D. Culture 8. Which one of the following is a disadvantage of written communication? A. Time Consumption B. Flexibility C. Scope of Clarification D. Source of evidence 9. Wanjiku is seen biting nails during an interview. Her behavior demonstrates; A. Happiness B. Anger C. Nervousness D. Confidence 10. Identify a statement that represents downward communication in an organization; A. A subordinate to superior B. A subordinate to a subordinate C. A superior to a superior D. A superior to a subordinate 11. A senior worker had decided to use informal communication to sensitize other workers on the benefits of using personal protective equipment when working. Which method will s/he use; A. Vertical B. Grapevine C. Upward D. Horizontal 12. Verbal communication is usually effective in conveying a message. Identify a verbal means of communication; A. Speech B. Maps C. Signs D. Behavior 13. Communication process is systematic and follows the following pattern; A. Sender, receiver, feedback, encoding B. Encoding, sender, feedback, receiver C. Encoding, sender, receiver, feedback D. Sender, encoding, receiver, feedback 14. Identify an example of inappropriate non-verbal communication behavior at work; A. Putting arm around a coworker’s shoulder B. Shaking hands firmly C. Looking at the speaker with a smile D. Standing with an upright posture 15. If you want to complain, how best are you supposed to behave? A. Stay calm but stick to your point B. Get very angry C. Get ready to fight D. Get ready to cry 16. A good dress code is an example of; A. Verbal communication B. Nonverbal communication C. Written communication D. Spoken communication 17. A person responsible for preparing minutes of a meeting is? A. Chairman B. Laymen C. Treasurer D. Secretary 18. Customer satisfaction is one of the key objectives of an organization. Select the importance of customer care. A. To fulfil legal requirements B. To keep customers C. To spend money D. To make customer look good 19. Which one of the following will not distract you during a meeting? A. Maintaining eye contact B. Scrolling through the phone C. Reading a newspaper D. Making a phone call 20. Which part of communication process is affected by noise? A. Receiver B. Encoding C. Decoding D. Message. SECTION B: (40 MARKS). Answer all questions in this section. 21. Communication is important in the day-to-day activities. Highlight FIVE ways on how to communicate effectively at work place. (5 Marks) 22. You are asked to make a presentation on communication skills. State FIVE importance of communication in an organization. (5 Marks) 23. Listening is the ability to accurately receive and interpret messages in the communication process. State FOUR benefits of listening as an aspect of communication in an organization. (4 Marks) 24. For effective communication to take place, we must incorporate various elements. Give FOUR elements of communication. (4 Marks) 25. Identify THREE types of questions that may be used at the workplace to enhance effective answers and better relationships. (3 Marks) 26. There are different approaches required to meet the communication needs of our clients and colleagues. Give THREE approaches to communication. (3 Marks) 27. Communication strategy is needed for an organization to flourish. Outline FIVE factors that support implementation of a communication strategy. (5 Marks) 28. Communication is generally understood as spoken or written however it is more than that. Highlight THREE features of communication. (3 Marks) 29. Communication strategies are vital in realization of communication objectives. Identify FOUR key elements of communication strategy. (4 Marks) 30. Conflicts are inevitable at the work place where different people meet daily. State FOUR possible causes of conflict at the workplace. (4 Marks) SECTION C: (40 MARKS). Answer any TWO questions in this section 31. Group work helps to build a positive and learning experience by preparing the learners for work beyond the classroom a) Describe FIVE stages of group development process. (10 Marks) b) Discuss FIVE types of group communication. (10 Marks) 32. Effective communication requires us to be clear and complete in what we are trying to express. Being an effective communicator in your professional and personal life involves learning the skills to exchange information with clarity, empathy and understanding. Explain TEN barriers of effective communication. (20 Marks) 33. You as a communication skills student has been contracted by XYZ company to develop a presentation on conflict resolution in the company. a) Explain FIVE key

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