July 16, 2024

BASIC UNITS OF COMPETENCY Demonstrate Communication Skills Demonstrate Numeracy Skills Demonstrate Digital Literacy Demonstrate Entrepreneural Skills Demonstrate Employability Skills Demonstrate Environmental Literacy Demonstrate Occupational Safety and Health Practices CORE UNITS OF COMPETENCY Develop Tour Packages Develop travel Packages Market tour and travel products Participate in Tour Office Operations Promote Sustainable Tourism Provide Tour Guiding Services Tour and Travel Customer Service Tour Delivery Travel Office Operations

INSTRUCTIONS TO CANDIDATES 1. This paper has two sections A and B. 2. You are provided with a separate answer booklet. 3. Marks for each question are as indicated. 4. Do not write on the question paper. This paper consists of 4 printed pages. Candidates should check the question paper to ascertain that all pages are printed as indicated and no questions are missing SECTION A: (40 MARKS) Answer all questions from this section. 1. Identify FOUR characteristics of assessment tools administered when carrying out social policy research. (4 Marks) 2. List TWO ways in which pressure groups influence policy-making and implementation in the government. (2 Marks) 3. State FOUR ways in which legislation impacts policy formulation activities in Kenya (4 Marks) 4. Analyze FOUR disadvantages of using questionnaires in data collection (4 Marks) 5. Identify FOUR barriers that hinder the participation of community members in social policy implementation activities. (4 Marks) 6. Ensuring the effective and efficient management of social welfare services is essential to meet the needs of vulnerable populations and promote social well-being. State FOUR measures the government can take to achieve good management of such social welfare services (4 Marks) 7. List THREE factors that influence the decision-making process during policy analysis activities (3 Marks) 8. Give TWO differences between the institutional redistributive model and the industrial achievement performance model as frameworks used to understand and design policy strategies. (4 Marks) 9. Hypothesis testing plays crucial roles in data analysis. Name FOUR such roles (4 Marks) 10. State FOUR measures that social workers can take to promote community participation in social policy analysis (4 Marks) 11. Analyze THREE challenges that social workers may face in the development of social policy documentation plans (3 Marks) SECTION B: (60 MARKS) Answer any three questions in this section 12. Integrating social policies into public administration is essential to ensure that government actions and services address the social and welfare needs of the population. a) Analyze FIVE ways of achieving this integration (10 Marks) b) Highlight FIVE challenges faced by the government in the provision of social services to Kenyan citizens. (10 Marks) 13. Creating effective social policies that meet the needs of the community is an ongoing  challenge in the Third World Countries. a) Explain FIVE types of social services that would be most essential for social policy inclusion. (10 Marks) b) Discuss FIVE ways in which social services benefit the local communities. (10 Marks) 14. In country Progressville, the government has implemented a comprehensive social policy aimed at reducing poverty and improving the well-being of its citizens. The policy includes measures such as cash transfer programs, job training initiatives, and subsidized healthcare. a) However, several circumstances have arisen that necessitate the evaluation of these social policies. Evaluate FIVE of these circumstances (10 Marks) b) Explain FIVE challenges the government may face from involving the community in social policy evaluation (10 Marks) 15. The government of Harmonia has initiated a documentation process for its new healthcare policy. The government aims to provide clear and transparent information to citizens, healthcare providers, and other stakeholders. The documentation includes policy guidelines, procedures, and information on eligibility, services, and how to access healthcare resources. a) Explain FIVE reasons why it is important for the government of Harmonia to document its healthcare policy comprehensively (10 Marks) b) The government may encounter several challenges in the documentation process. Propose FIVE measures that the government may take to address these challenges. (10 Marks)

Social Policy Formulation Nov/Dec 2023 Past Paper – Click to view

INSTRUCTIONS TO CANDIDATES 1. This paper has two sections A and B. 2. You are provided with a separate answer booklet. 3. Marks for each question are as indicated. 4. Do not write on the question paper. This paper consists of 3 printed pages. Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing. SECTION A: (40MARKS) Attempt all questions in this section. 1. Define the term resource mobilization (2 Marks) 2. List FOUR types of resources that a nonprofit making organization may use to accomplish its goals. (4 Marks) 3. Mention FOUR types of donors in resource mobilization (4 Marks) 4. Resource mobilization requires combined efforts. Name FOUR stakeholders involved in this process. (4 Marks) 5. State FOUR factors to consider when carrying out resource mobilization and fundraising activities (4 Marks) 6. Identify THREE reasons for documenting success stories in prepositioning. (3 Marks) 7. Analyze FOUR challenges associated with use of posters in resource mobilization (4 Marks) 8. State THREE instances when fundraising is suitable for community resource mobilization (3 Marks) 9. Assess FOUR factors that may lead to the failure of resource mobilization efforts (4 Marks) 10. Analyze FOUR causes of funding gaps in community needs (4 Marks) 11. List FOUR Advantages of using local resources in community development (4 Marks) SECTION B: (60 MARKS) Answer any three questions in this section. 12. A local organization in community Z is on the verge of collapsing due to inadequate resources. You have been recruited by the organization to assist in resource mobilization. a) Discuss FIVE advantages of resource mobilization to the organization. (10 Marks) b) Discuss FIVE ways you will map out potential donors to support the organization. (10 Marks) 13. One of the requirements for funding by donors is presentation of a proposal. a) Explain FIVE components that a proposal should contain. (10 Marks) b) Discuss FIVE disadvantages of using a proposal in resource mobilization. (10 Marks) 14. For successful implementation of resource mobilization activities, a resource mobilization plan has to be developed. a) Describe FIVE steps of developing a resource mobilization plan. (10 Marks) b) Discuss FIVE challenges an organization can encounter in the process of mobilizing the resources. (10 Marks) 15. Strategic engagement in prepositioning is crucial for organizations looking to position themselves favorably for future initiatives. a) Outline FIVE ways an organization may engage strategically in prepositioning. (10 Marks) b) Highlight FIVE consequences of donor dependency. (10 Marks)

Resource mobilization and fundraising Nov/Dec 2023  Past Paper – Click to view

INSTRUCTIONS TO CANDIDATES 1. This paper has two sections; A and B. 2. You are provided with a separate answer booklet. 3. Marks for each question are as indicated. 4. Do not write on the question paper. This paper consists of 3 printed pages. Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing. SECTION A: (40 MARKS) Answer all questions in this section 1. Identify THREE benefits of an individual treatment plan in rehabilitation. (3 Marks) 2. List FOUR programs initiated to empower prisoners. (4 Marks) 3. Name FOUR partners involved in the rehabilitation process. (4 Marks) 4. State FOUR factors that necessitate referral of clients in rehabilitation programs. (4 Marks) 5. State FOUR benefits of involving client’s family members in the rehabilitation process. (4 Marks) 6. List FOUR roles of stakeholders in the reintegration process of a client. (4 Marks) 7. Mention FOUR elements of a rehabilitation assessment report. (4 Marks) 8. State FOUR effects of drugs and substance abuse. (4 Marks) 9. Identify THREE instances when an individual may seek psychiatric services. (3 Marks) 10. State FOUR forms of rehabilitation. (4 Marks) 11. Give TWO criticisms leveled against the Social Learning Theory of crime and deviance (2 Marks) SECTION B: (60 MARKS) Answer any three questions in this section. 12. Data management in the rehabilitation process refers to the process of organization, storing, and protection of client’s data. a) Analyze FIVE benefits of keeping client’s records by a social worker during the rehabilitation process. (10 Marks) b) Explain FIVE advantages of using interviews to collect data during the assessment stage in the rehabilitation process. (10 Marks) 13. Social deviation is the behavior that violates the standards, conduct or expectations of a group or society a) Discuss FIVE types of sexual deviation. (10 Marks) b) Discuss FIVE types of rehabilitation support services given to people with deviant behaviour in Kenya. (10 Marks) 14. Social Rehabilitation is an active process of change used by social workers to assist a person who has become disabled acquire and use the knowledge and skills necessary for survival. a) Discuss FIVE challenges faced by social workers while offering rehabilitation services (10 Marks) b) Describe FIVE phases of the rehabilitation process. (10 Marks) 15. Persons with mental health tend to be alienated in the society and this may affect their psychosocial life. a) Explain FIVE myths and misconceptions associated with mentally challenged persons in the society. (10 Marks) b) Explain FIVE barriers that lead to low utilization of rehabilitation services in Kenya. (10 Marks)

Rehabilitation Programmes Nov/Dec 2023 Past Paper – Click to view Rehabilitation Programmes March/April 2023 Past Paper – Click to view

INSTRUCTIONS TO CANDIDATES 1. This paper has two sections A and B. 2. You are provided with a separate answer booklet. 3. Marks for each question are as indicated. 4. Do not write on the question paper. This paper consists of THREE (3) printed pages. Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing. SECTION A: (40 MARKS) Answer all questions in this section 1. Name FOUR features of community- based groups that differentiate them from other organizations. (4 Marks) 2. Identify THREE reasons why identification of the target group in formation of community based groups is important. (3 Marks) 3. Assess FOUR reasons for engaging political leaders in community mobilization. (4 Marks) 4. Examine THREE negative consequences as a result of a community group’s failure to monitor its activities. (3 Marks) 5. List THREE assumptions of social action model in group formation. (3 Marks) 6. State FOUR instances when it may be appropriate for a group leader to adopt the authoritative leadership style. (4 Marks) 7. Identify THREE documents required for registration of a community-based group with the social services department. (3 Marks) 8. Analyze THREE ways in which norms influence the attainment of group goals. (3 Marks) 9. “All leaders are born and not made”. Give TWO justifications to this statement. (2 Marks) 10. List FOUR ways that a community-based group can seek for additional funds for its activities. (4 Marks) 11. State FOUR causes of conflicts among members of a community-based group. (4 Marks) 12. A community worker is a professional working for the benefit of a community by bringing change. List THREE qualities of a good community-based group leader. (3 Marks) SECTION B: (60 MARKS) Answer three questions from this section 13. Organizational developmental is one of the methods of building capacity in a local community-based organization. a) Explain FIVE methods that may be used to evaluate community training programmes (10 Marks) b) There are several reasons for preparing reports on assessment to identify a target group in community-based group formation. Discuss FIVE of these reasons. (10 Marks) 14. Effective implementation of plans for a community based group’s activities through community networks is crucial for achieving the intended outcomes and goals of a project. a) Explain FIVE strategies used by community-based groups to establish networks in the community (10 Marks) b) While planning process is essential in community-based groups, the planners may face some challenges while carrying out this process. Examine FIVE such challenges. (10 Marks) 15. The Community Development Officer at Taji community has noted that the community has a high number of widows languishing in poverty. The community development officer has proposed the establishment of a community-based organization that will venture into economic activities to empower the widows. To facilitate the attainment of this goal, the development officer has convened a meeting to discuss the way forward and has appointed you as the secretary to the meeting. a) Outline FIVE roles of a chairperson in a meeting. (10 Marks) b) Assuming the above meeting has taken place, draft the minutes of the meeting. (10 Marks) 16. Members of Maji Mazuri community are in the process of establishing a community group to address the rising insecurity in the area. a) Describe FIVE stages of formation of such a group. (10 Marks) b) Explain FIVE types of resources that the group will require to achieve its objectives. (10 Marks)

Manage Community Based groups Nov/Dec 2023  Past Paper – Click to view

INSTRUCTIONS TO CANDIDATES 1. This paper has two sections; A and B. 2. You are provided with a separate answer booklet. 3. Marks for each question are as indicated. 4. Do not write on the question paper. This paper consists of 4 printed pages. Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing SECTION A: (40 MARKS) Answer all questions in this section. 1. List FOUR types of social infrastructure resources necessary for the well-being of a community. (4 Marks) 2. Identify FOUR categories of people who should be involved in the development of a plan to assess community needs. (4 Marks) 3. List FOUR challenges that a community resources committee may face when planning for resource mobilization. (4 Marks) 4. List THREE reasons for the inclusion of a diverse population in community activities. (4Marks) 5. State THREE disadvantages of using observation as a tool for carrying out community needs assessment. (3 Marks) 6. Analyze FOUR factors that influence the ability of community members to mobilize resources (4 Marks) 7. State FOUR social consequences of over-exploitation of a community’s natural resources (4 Marks) 8. Identify THREE indicators of an effective community resource management capacity building exercise. (3 Marks) 9. Suggest FOUR ways of enhancing the sustainability of community resources by its members. (4 Marks) 10. State THREE strengths of utilizing transect walks by the community stakeholders during resource mapping. (3 Marks) 11. Name THREE factors to consider when matching community needs to available resources. (3 Marks) SECTION B: (60 MARKS) Answer any three questions in this section 12. You have been employed as a resource manager by Kazi Community. The local leaders have presented a community assets map below to your office for evaluation. a) Evaluate FOUR categories of resources available in Kazi Community. (8 Marks) b) Identify ONE resource gap in the community (2 Marks) c) Explain FIVE benefits of mapping resources to a community (10 Marks) 13. Kile, a social and community development worker at Piome community is in the process of monitoring the utilization of the community’s resources. a) Describe FIVE components of the monitoring system that he will use.(10 Marks) b) Describe FIVE characteristics of a good community resource evaluation tool. (10 Marks) 14. The social action model is applied to mobilize community members to undertake activities that ensure effective utilization of their community resources. a) Discuss FIVE reasons why social workers may apply the model when organizing community members. (10 Marks) b) Discuss FIVE strategies that a community may use to diversify its economic resources. (10 Marks) 15. a) Discuss FIVE reporting mechanisms that can be developed by a community to highlight misuse of resources. (10 Marks) b) Explain FIVE reasons why it is important to develop a plan for assessing local needs and resources. (10 Marks)

Manage Community resources Nov/Dec 2023 Past Paper – Click to view

INSTRUCTIONS TO CANDIDATES 1. This paper has two sections A and B. 2. You are provided with a separate answer booklet. 3. Marks for each question are as indicated. 4. Do not write on the question paper. This paper consists of 4 printed pages Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing SECTION A: (40 MARKS) Answer all questions in this section. 1. Give FOUR reasons for risk assessment in a disaster response plan (4 Marks) 2. Record FOUR forms of disasters that occur as a result of human activities. (4 Marks) 3. List THREE roles of government in the post-disaster development phase. (3 Marks) 4. State FOUR reasons why media may be barred from accessing disaster scenes. (4 Marks) 5. Outline FOUR ways in which a community can be empowered about disasters. (4 Marks) 6. Suggest FOUR long-term structural mitigation measures against drought in Kenya. (4 Marks) 7. Identify FOUR warning communication and dissemination tools a social worker would use to alert the community on potential disasters. (4 Marks) 8. Social workers should have emergency kits as part of their disaster preparedness for several important reasons. State FOUR of these reasons (4 Marks) 9. Analyze THREE areas of evaluating a disaster response plan to ensure it will meet the needs of those affected by a disaster. (3 Marks) 10. A drill is designed to prepare individuals for potential emergencies, however, there are certain weaknesses associated with the exercise. State THREE such weaknesses. (3 Marks) 11. Documentation is a crucial aspect of disaster management. Identify THREE types of records maintained in disaster management. (3 Marks) SECTION B: (60 MARKS) Answer any three questions in this section 12. The National Disaster Operations Centre (NDOC) in Kenya, also known as the National Disaster Management Authority (NDMA), plays a critical role in coordinating disaster preparedness, response, and management efforts within the country. a) Describe FIVE roles delegated to the organization. (10 Marks) b) Describe FIVE short-term socioeconomic effects of floods experienced by most Kenyans as a result of the El Nino. (10 Marks) 13. In 2017 and 2018, massive fires swept across the Aberdare forest, killing animals and destroying vegetation. The forest not only provides water for most households in Kenya but also provides a habitat for wild animals. Community members from the northern part of Aberdare forest in central Kenya were among the first responders to help put out the fire. However, they faced a myriad of challenges and the fire caused a destruction of over 550 hectares (1.359 acres) of the forest. The failure to efficiently respond to the disaster necessitated the need for members to be trained in disaster management. a) Using a well-labeled cycle, describe the FIVE elements of disaster management a social worker can train community members on. (10 Marks) b) Analyze FIVE challenges the community members may have faced during the response phase. (10 Marks) 14. Most organizations in Kenya have been forced by circumstances to form disaster planning committees to guide them on how to decrease disaster risks. a) Analyze FIVE emerging issues in crisis and disaster sensitization programs.(10 Marks) b) Explain FIVE factors that may have contributed to the severity of the impact of disasters in recent times. (10 Marks) 15. As an emergency is brought under control, the affected population is capable of undertaking a growing number of activities aimed at taking back the community to normalcy. a) Having a well-developed disaster recovery plan for a community provides numerous benefits. Explain FIVE of such benefits (10 Marks) b) Analyze FIVE measures undertaken to ensure that the community can recover after a disaster. (10 Marks)