July 26, 2024

INSTRUCTIONS TO CANDIDATE This paper consists of TWO sections: A and B. Answer ALL questions in Section A and Section B in the answer booklet provided. Maximum marks for each part of the question are as indicated in brackets (). Candidate should answer the questions in English   SECTION A (10 marks) Answer ALL the questions in this section. 1. The following is a list of software. Identify one that is used to protect computers against viruses.            A. MS-Windows B. Kaspersky C. Mac OS D. Linux 2. Which of the following is a network topology?                              A. WAN B. PAN C. HYBRID D. MAN 3. A___________ is used as a data privacy and threat control measure that prevents unauthorized access to information.                                                     A. Password B. Malware C. Hacker D. Virus 4. The following is a list of application software used to accomplish specific tasks. Identify one that is used for statistical analysis.                                                 A. Databases B. Word processor C. spreadsheet D. Desktop publishing 5. From the list provided, identify a hardware component that is used to feed data into the computer.                                                                                                       A. Keyboard B. Flash disk C. Visual Display Unit D. Printer 6. Which of the following statements best describes booting?                 A. Stopping the computer B. Starting the computer C. Saving work D. Duplicating work 7. ______ is abbreviated as ICT.                                                     A. Information centre technology B. Inside communication technology C. Information communication technology D. Information communication training 8. A computer keyboard comprises of many keys that perform different functions. Which of the following is not a computer keyboard key? A. Shift key B. Escape C. Pause D. Exit 9. Which shortcut key is used to refresh a computer windows desktop? A. F1 B. F2 C. F5 D. F12 10. Which of the following terms best describes the user’s safety and comfort while using a computer? A. Safety precautions B. Human interaction C. Ergonomics D. Computer security   SECTION B: (SHORT ANSWER QUESTIONS) 40 MARKS Answer ALL the questions in this section. 11.The operating system performs several functions in a computer. Outline four such functions.  (4 marks) 12. a)   Explain the term computer network.  (2 marks) b) Distinguish between local area network and metropolitan area network.(4 marks) 13. Josh bought a new computer and installed it with different application software to perform daily office activities. Using examples, state four categories of these application  software may have installed.   (4 marks) 14. Computers are used in various fields such as teaching and learning. Explain any other three areas where they could be used. (6 marks) 15. List four computer output devices.   (4 marks) 16. Mercy wanted to purchase a new laptop; state any four factors she could consider when purchasing her computer.   (4 marks) 17. Differentiate between right-clicking and double-clicking mouse techniques. (4 marks) 18. Kilonzo has been browsing the internet for a while now. Identify four security threats that he is likely to encounter while using his computer.   (4 marks) 19. Explain two circumstances that would necessitate the use of bar-code readers as an input method.  (4 marks)

INSTRUCTIONS TO CANDIDATES: 1. This paper has two sections A, and B 2. You are provided with a separate answer booklet. 3. Marks for each question are as indicated. 4. Do not write on the question paper. This paper consists of SEVEN(7) printed pages The candidate should check the guide to ascertain that all pages are printed as indicated and that no questions are missing SECTION A: (40 MARKS) Attempt all questions in section A 1. Define sustainable tourism. (2 marks) 2. State THREE pillars of sustainable tourism. (3 marks) 3. Highlight FOUR Sustainable travel best practices in the tourism sector. (4 marks) 4. Outline FIVE Principles for successful and sustainable cultural heritage Tourism. (5 marks) 5. Identify THREE forms of sustainable tourism. (3 marks) 6. State THREE Benefits of sustainable tourism. (3 Marks) 7. Outline FIVE Ways to Promote Sustainable Tourism in a tourism destination. (5 marks) 8. Identify FIVE initiatives towards the achievement of sustainable tourism goals. (5 marks) 9. State the 4 C’s of tourism sustainability challenge. (4 marks) 10. Highlight the THREE main concepts of the tourism sustainability paradigm. (3 marks) 11. Highlight THREE disadvantages of mass tourism. (3 marks)   SECTION B (60 MARKS) Answer any THREE questions in this section 12. Tourism sustainable development has key stakeholders across the globe. a) Outline SIX stakeholders involved in the formulation of sustainable development Goals (SDG). (6 marks) b) Explain SEVEN roles of tourism stakeholders within the tourism industry towards destination sustainable development. (14 marks) 13. Conservative travelers prefer exploring tourism destinations which are implement internationally accepted sustainable tourism practices at different levels. a) Explain FIVE indicators of tourism sustainability in the hospitality sector. (10 marks) b) Explain FIVE negative impacts of mass tourism on the environment in a tourism destination. (10 marks) 14. a) Tourism like others sectors faces major challenges. Describe FIVE challenges facing the tourism industry globally. (10 marks) b). Sustainable tourism must benefit the host community. Outline FIVE roles of tourists towards the achievement of sustainable tourism practices in a tourist destination. (10 marks) 15. a) International agreements have in the past come up with agreements towards sustainable development. Through such forums, they set up various agendas to be achieved with numerous Aims to be accomplished. Explain FIVE aims for Agenda 21 for sustainable tourism development. (10 marks) b). Influencing travel choices and visitor flows means influencing the nature of trips taken. Explain FIVE factors that are considered by sustainable tourist travelers. (10 marks)

Promote sustainable tourism Nov/Dec 2023 Past Paper (Level 6) – Click to view

INSTRUCTIONS TO CANDIDATES i. Maximum marks for each question are indicated in brackets ( ). ii. This paper consists of TWO sections: A and B. iii. Answer questions as per instructions in each section. iv. You are provided with a separate answer booklet. This paper consists of THREE (3) printed pages Candidates should check the question paper to ascertain that all pages are printed as indicated and that no questions are missing SECTION A (40 MARKS) 1. Tour consultants are very crucial officers in tour offices and Tour companies. Outline SIX roles they play (6marks) 2. The tour office has several departmental sections with distinct functions. Highlight FIVE reasons why it is important to have an organizational structure in a tour office. (5marks) 3. The human resource department in a tour firm considers various qualifications while recruiting new staff. Identify FOUR considerations that a tourism organization may put in place when recruiting new staff in various departments. (4marks) 4. The traveler will require some information before planning to visit any destination. Identify FOUR sources of travel information for international tourists. (4 marks) 5. Define the term tour office report as used in travel office operation. (2 marks) 6. Reports are important in the management of any organization. State THREE advantages of preparing tour office reports in a tour firm. (3 marks) 7. You have been employed as a tour office manager of Kibrus Tour Company. Identify THREE roles you will play in the company. (3 marks) 8. When starting up a new tour company in Kenya, you are required to fulfill some legal considerations. Outline THREE legal requirements needed. (3 marks) 9. A professional customer service officer is required to follow various steps in handling customer inquiries and reservations in the travel industry. Highlight SIX steps followed. (6 marks) 10. Mr. Mutembei is an entrepreneur who wishes to venture into tour operating business. Identify FOUR essential skills and qualities required to work in a tour office. (4 marks) SECTION B (60 MARKS) The candidate to answer any three questions in this section. 11. 21st-century reports show that there has been a high rise in demand of tour packages among different types of tourists globally a) Explain FIVE advantages of buying tour packages to the Travel Professional. (10 marks) b) Describe FIVE types of pre-packaged tours (10 marks) 12. Tour companies have to invest in effective communication to meet the changing customer needs, wants, and preferences towards their satisfaction. a) Discuss FIVE barriers to communication in a tour organization. (10 marks) b) Describe FIVE communication etiquette you would apply while communicating over the phone to a customer. 13. Failure to plan is planning to fail, therefore tour operators need to come up with long-term strategic plans to remain competitive in the tour business. a) Describe FIVE significances of a strategic plan for tour office management. (10 marks) b) Describe FIVE staff reward and recognition systems that may be used by travel organizations. 14. Embracement of ICT in travel agencies has highly improved the quality of service delivered to customers in recent times a). Describe FIVE services that are offered by travel agencies (10 marks) b) Explain FIVE types of global distribution systems used by travel agencies when delivering services to their customers. (10 marks)

Manage travel office operations Nov/Dec 2023 Past Paper (Level 6) – Click to view