CANDIDATE INSTRUCTIONS
1. You have TWO HOURS to answer all the questions.
2. Marks for each question are indicated in the brackets.
3. The paper consists of THREE sections: A, B and C.
4. Do not write on the question paper.
5. A separate answer booklet will be provided.
SECTION A (20 MARKS)
Answer all the questions in this section. Each question is 1 mark.
1. Which one of the following is not part of the communication process?
a. Sender
b. Message
c. Receiver
d. None of the above
2. Which one of the following is a verbal means of communication?
a. Speech
b. Maps
c. Signs
d. Behavior
3. Identify among the choices given, what is not a mode of communication
a. Interpersonal Communication
b. Intrapersonal Communication
c. Interpretive Communication
d. Presentational Communication
4. Which among the following factors should not be considered when developing a communication strategy?
a. Business location.
b. Target audience.
c. Theory to be used.
d. Group dynamics.
5. Which of the following is verbal communication for interview?
a. Clapping
b. Maintaining eye contact
c. Listening attentively
d. Smiling and nodding appropriately
6. Identify inappropriate type of interview to be used?
a. Face-to-face interview
b. Panel interview
c. Text interview
d. Telephone interview
7. Why are interviews important for job opportunities?
a. Increase goodwill.
b. Both interviewee and interviewer get to know each other well.
c. Chance to know more about the personality of the interviewee.
d. It’s a formality
8. Which of the following is an informal type of communication pathway?
a. Vertical communication.
b. Grapevine communication.
c. Upward communication.
d. Horizontal communication.
9. How can you establish a communication pathway in an organization?
a. Planning a budget.
b. Measuring the effectiveness of the pathways.
c. Improving horizontal and vertical communications.
d. Ensuring mutual understanding
10. Which one of the following is a non-communication process factor
a. Sender
b. Message
c. Receiver
d. Time
11. The following are characteristics of effective communication except one. Which one?
a. Coherence
b. Clear
c. Concise
d. Shallow
12. Communication pathways are maintained and reviewed by?
a. Researching on the communication pathways.
b. Clearly setting the objectives and plan.
c. Addressing the business plan.
d. Budgeting
13. Which of the following is not a stage in the strategy development process?
a. Formulation
b. Articulation
c. Interviewing
d. Budgeting
14. Why do organizations need to articulate and model their communication techniques?
a. To cover the purpose, scope and strength of the business.
b. To establish a foundation of developing workforce.
c. To minimize strengths and maximize weakness.
d. It’s a formality
15. One of the following practices is inappropriate during interviews.
a. Asking for Clarification
b. Recording interviews
c. Perusing through your documents
d. Listening keenly
16. Which of these is required by an interviewee before an interview?
a. Researching into the company
b. Researching into the industry
c. Preparing for any anticipated question
d. Preparing personal appearance
17. The following types of questions are recommended for an interview apart from?
a. Leading questions
b. Probing questions
c. Closed questions
d. Open questions
18. Listening in an interview entail?
a. Listening to the hidden questions
b. Listening to the actual question
c. Asking for clarification
d. All of the above
19. The following activities should be done by groups to ensure their existence except one, which one is it?
a. Identifying and evaluating what is occurring amongst them.
b. Making decisions on their behaviors and language use.
c. Expressing individual contributions on an issue.
d. Making rules and regulations
20. In case of interruption of group meetings/discussions, the facilitator should not
a. Let the group decide.
b. Make use of ground rules.
c. Be honest.
d. Take sides.
SECTION B: [40 MARKS]
Answer all the questions in this section
21. What is the difference between Oral and Written communication (2 Marks)
22. Give two essentials/principles of effective communication (2 Marks)
23. State six (7) barriers of communication. (7 Marks)
24. What is the difference between vertical and horizontal communication? (4 Marks)
25. Explain two steps to take in maintaining communication pathways (4 Marks)
26. Identify 3 types of conflicts in an organization. (3 Marks)
27. Explain 3 importance of agenda in a meeting. (3 Marks)
28. State 3 factors to consider for an effective communication technique (3 Marks)
29. Explain 4 advantages of using banners as a way of communication (4 Marks)
30. With an aid of a diagram, discuss the communication process (8 Marks)
SECTION C: [40 MARKS]
Answer ALL questions in this section
1. When questioning a client, it is important to know which questions to ask for right information generation. Describe four types of questions you would use ask. (4 marks)
2. What are the FIVE roles of communication in an organization . (5 marks)
3. Describe four advantages of effective communication in an organization. (4 marks)
4. Customer satisfaction is key for the development and progress of any institution, what are five importance of customer satisfaction. (5 marks)
5. List any Four essentials/Principles of effective communication (4 marks)
6. Holding meeting in an organization is important, in your own knowledge what are four (4) advantages of holding a meeting in an organization. (4 marks)
7. State three reasons for using visual aids to communicate (3 marks)
8. List Four ways of overcoming barriers to effective communication (4 marks)
9. As a graduate seeking employment identify four (4) techniques that are important in preparation for an interview (4 marks)
10. Outline three characteristics of effective communication (3 mark