CANDIDATES INSTRUCTIONS
This assessment requires you to demonstrate competence against unit of competency:
WRITTEN ASSESSMENT
In this assessment, you will be required to answer written questions.
1. The paper consists of Three sections: A, B and C
2. You are allocated Two (2) hours to attempt all the questions.
3. You are provided with a separate answer booklet.
4. Do not write on the question paper
SECTION A (20 MARKS) (1mark for each correct answer)
Answer All Questions in This Section
1. Rules of behavior that guide the decisions of an organization are known as:
a) Operating procedures.
b) Business guidelines.
c) Code of ethics.
d) Vision statements.
2. An individual who shows consideration and respect for others in the workplace is viewed as:
a) Professional.
b) Dedicated.
c) Detailed.
d) Ethical
3. An employee can best organize daily duties by:
a) Answering the phone.
b) Delegating all tasks.
c) Preparing a priority list.
d) Reading e-mail.
4. Which of the following is not a self-management skill?
a) Problem solving
b) Bargaining
c) Understanding self
d) Confidence building
5. Which among the following is not a language skill?
a) Listening
b) Negotiation
c) Speaking
d) Writing
6. Which of the following is the best definition of empathy?
a) Feeling what someone else is feeling.
b) Feeling sorry for another.
c) Feeling sympathy for another.
d) Feeling that you want to help another.
7. Skimming is done through the following except?
a) Noting bold prints.
b) Reading just few words.
c) Reading to find specific information.
d) Familiarizing with reading materials
8. Which one of the following is not a strategy of effective time management?
a) Focusing on the task at hand.
b) Prioritizing which tasks are more important.
c) Texting with your friends.
d) None of the above.
9. Examples of social stressors are?
a) Financial problem
b) Divorce
c) Loss of loved ones
d) All of the above
10. Which one of the following is not a characteristic of a team?
a) Minimal and formal knowledge sharing
b) Collective output
c) Individual and collective responsibility
d) Fluid dimension to roles and tasks.
11. Studying the future, arranging the means for dealing with it is part of the process of?
a) Organizing
b) Commanding
c) Controlling
d) Planning
12. Which of the following would not normally be considered as part of a person’s work habits?
a) Commuting
b) Promoting setting
c) Sending and receiving mail
d) Organizing
13. Which of the following is not one of the job-related experiences for successful job performance?
a) Innovation
b) Knowledge
c) Skills
d) Behavior
14. Why is coaching and mentoring important for an organization?
a) It increases employee morale
b) All of these
c) It helps in the employee growth and development
d) Help an employee to adjust to company culture
15. The basic functions of the management process include all the following except
a) Planning
b) Outsourcing
c) Organizing
d) Leading
16. A problem-solving method in which each side gives up something of value to help solve a problem is called
a) Compromise
b) Consensus
c) Constraint
d) Problem-solving
17. A written statement of policies and principles that guides employee behavior is called
a) Code of ethics
b) Word of ethics
c) Ethical dilemma
d) No of the above
18. Which of the following shapes ethical behavior in organization?
a) Supervisor behavior
b) Organizational culture
c) Code of ethics
d) All of the above
19. A hostile situation resulting from opposing views is called
a) Brainstorming
b) Compromise
c) Conflict
d) Consensus
20. What is intuitive decision based on?
a) Guesswork
b) Gambling
c) Instinct
d) Rationality
SECTION B (40 MARKS)
Answer All Questions in This Section
1. Employability skills can be divided into soft and hard skills. What is the difference between soft skills and hard skills (2 marks)
2. A colleague at work has complained to you that she has stress. What are the four (3) sources of stress in a work place (4 marks)
3. What four (4) critical work habits do you need to be a successful employee (4 marks)
4. List five (5) importance of self-management (5 marks)
5. List (5) importance of leisure time (5 marks)
6. Distinguish between resource mobilization and resource utilization (4 marks)
7. Your colleague is said to have low self-esteem. Which are four (4) signs you are likely to observe in him/her at work place? (4 marks)
8. You have been employed in one of very well-known company. What are four (4) possible benefits of further training and career development? (4 marks)
9. Give any three strategies for developing and maintaining self-esteem at work (3 marks)
10. List any five (5) contributions of learning to the community (5 marks)
SECTION C (40 MARKS)
Answer Any Four Questions in This Section
1. Prepare a checklist on your strength, weakness and action plan on how to overcome your weakness. (10 marks)
2. Discuss at least five importance of leisure time (10 marks)
3. Discuss any five qualities of a good time manager (10 marks)
4. Explain five ways of seeking recognition at the workplace (10 marks)
5. Explain at least five contributions of learning to the community (10 marks