March 1, 2021

PROJECT (90HRS) Introduction This module is intended to equip the trainee with knowledge, skills and attitudes that will enable him/her to carry out research project work. General Objectives By the end of this module unit, the trainee should be able to: Understand the various methodologies that can be applied in data collection for different types of projects. Analyse and interplet data and make conclusions based on subject matter of the project Develop a research proposal and prepare final project report.   Module Unit Summary and Time Allocation Code Sub-Module Units Content Time (Hours) 21.3.1 Introduction to   project work ·       Meaning of a project ·       Importance of a project ·       Types of projects ·       Factors to consider when  in selecting area study for the project   18 21.3.2 Literature review ·       Purpose of literature review ·       Scope of literature review ·       Steps in literature review ·       Sources of literature ·       Ways of quoting literature   20 21.3.3 Research methodology ·       Research design ·       Sampling ·       Types of data ·       Data  collection methods ·       Data collection instruments   24 21.3.4 Data analysis ·       Data classification techniques ·       Data analysis techniques ·       Data presentation techniques 16 21.3.5 Reporting writing ·       Essentials of reporting writing ·       Format of writing ·       The process of organization development ·       Factors that necessate organization development ·       Methods of organization development ·       Challenges to organization  development ·       Managingorganazation development challenges.   12                    

INTERNATIONAL PURCHASING 25.3.1 Introduction This module unit is intended to equip the trainee with necessary knowledge, skills and attitudes that will enable him/her to handle purchasing operations effectively in international markets. 5.3.2 General Objectives By the of the module unit, the trainee should be able to: explain the importance of international purchasing is supply chain management describe the procedures and documentation involved in international purchasing apply the sourcing strategies used in international purchasing explain the commercial aspects related to international purchasing outline the payment procedures and instruments used in international purchasing describe the role of institutions that are concerned with promoting international purchasing   25.3.3Module Unit Summary and Time Allocation   Code Sub module units Content Time (Hours) 25.3.01 Introduction to International Purchasing Nature of international purchasing Reasons for international purchasing Challenges faced in international purchasing Overcoming challenges in international purchasing Distinction between global sourcing and international sourcing   4 25.3.02 Procedures and Documentation in International Purchasing Methods of specifying requirements in international purchasing Procedures involved in international purchasing Methods of certifying quality of goods for international markets Factors considered in selecting international modes of transport Settling disputes in international purchasing Procedure for clearing and forwarding goods from overseas suppliers Documents used in international purchasing 8 25.3.03 Sourcing Strategies in International purchasing   Sourcing strategies used in international purchasing Effects of globalization in international purchasing   15 25.3.04 Commercial Aspects in International Contracting   Commercial Aspects in International Contracting International commercial terms Aspects to be considered in commodity markets Issues involved in international contract negotiation Financing arrangements in international purchasing Ethical issues in international purchasing 20 25.3.05 Payment Procedures and Methods in International Purchasing Factors to consider in processing payment in international purchasing Payment procedure in international purchasing   / Methods of settling payments in international purchasing Conveyance documents in international purchasing 20      

Purchasing and supply strategy Introduction This module unit is intended to equip the trainee with the knowledge, skills and attitudes that will enable him or her plan and manage the procurement functions. General objectives By the end of the module unit, the trainee should be able to: Explain the importance of strategic management in supply chain management Describe strategic planning process supply chain management Outline the importance of developing the purchasing and supply strategy Apply purchasing and supply chain policies in purchasing Discuss the importance of effective performance in the purchasing and supply function   Module unit summary and time allocation code Sub-module units contents Total hours 22.3.01 Introduction to strategic management ·       Meaning of strategic management ·       Concept and purpose of strategic management ·       Nature of strategic supply chain management ·       Levels of strategy ·       Scope of strategic management      2 22.3.02 Strategic planning process ·       Meaning of strategy planning ·       Steps in strategic planning process ·       Tools used in environmental scanning ·       Strategy formulation process ·       Factors in strategy selection ·       Factors to be considered in implementing strategic plan ·       Strategy evaluation control and feedback process    15 22.3.03 Purchasing and Supply Chain Strategies ·       Meaning of purchasing strategy and supply strategy ·       Relationship between purchasing and supply strategy and corporate strategy ·       Contribution of purchasing chain strategies to corporate strategy ·       Purchasing and supply strategies     15 22.3.04 Purchasing and supply chain policies ·       Meaning of nature of purchasing and supply policies ·       Nature of purchasing and supply policies ·       Factors considered in formulating purchasing and supply policies ·       Process followed in formulating purchasing and supply policies ·       Policies in purchasing and supplies ·       Process of preparing the purchasing and supply manual. ·       Challenges in implementing purchasing and supply policies    16 22.3.05 Purchasing and Supply organization ·       Importance of organizational structures in purchasing and supply entities ·       Factors considered in designing an organizational structure for purchasing and supply organization ·       Organization of purchasing and supply activities. ·       Approaches to organization structures ·       Management levels in purchasing and supply  16 22.3.06 Measuring Purchasing and Supply performance ·       Concept of performance measurement in purchasing ·       Factors to consider in measuring purchasing and supply performance ·       Methods of measuring purchasing and supply performance    16 22.3.07 Emerging trends and issues in purchasing and supply strategy ·       Emerging trends and issues in purchasing and supply strategy ·       Challenges posed by the emerging trends and issues in purchasing and supply strategy ·       Coping with emerging issues and trends in purchasing and supply strategy    10              Total 90    

CERTIFICATE IN SUPPLY CHAIN MANAGEMENT: MODULE TWO SUPPLY CHAIN MANAGEMENT AND PURCHASING PRINCIPLES INTRODUCTION This module unit is intended to equip the trainee with knowledge, skills and attitudes that will enable him/her carry out purchasing and distribution activities effectively General objectives By the end of this module, the trainee should be able to: Appreciate the importance of the purchasing function in an organization Understand the methods of sourcing for materials in an organization Understand the procedure for ordering materials Appreciate the activities involved in the process of receiving and inspecting incoming materials. Appreciate the procedure followed in the payment of suppliers Understand the role of physical distribution in purchasing materials for an organization. Module Unit Summary and Time Allocation SUB-MODULE UNITS CONTENT TIME(HOURS) Purchasing function Meaning of purchasing Importance of purchasing function Objectives of the purchasing department Relationships between purchasing department and other departments Internal organization of purchasing department 12 Quality and quantity determination Meaning of quality and quantity Factors to be considered in determining quality of materials Purpose of specifying materials Features of  a good specification Methods of materials specification Factors in determining quantity of materials to buy. 14 Determination of price and right time to buy Meaning of price and time Importance of determining price of materials Factors influencing prices of materials Methods of pricing materials Factors in determining right time to buy Distinction between lead time and delivery time   20 sourcing Meaning Factors considered in determining sources of supply Sources of information about potential suppliers Types of sources of supply Methods of sourcing Documents used in sourcing Criteria for evaluating potential suppliers 20 Ordering procedure Importance of following the purchasing procedure Purchasing/ordering procedure Documents involved in ordering/purchasing procedure Types of orders 20 Receiving and inspection of goods and services meaning of receiving and inspection factors considered during receiving and inspection importance of inspecting incoming goods methods used to inspect incoming goods documents used in receipt and inspection process options of treating rejected goods 20 Payment procedure Meaning Factors considered in processing payment claims for suppliers Documents used in payment process Methods of payment Commitment register 20 Physical distribution Meaning Components of physical distribution Importance of physical distribution Factors considered in selecting transportation mode Documents used to facilitate transportation of goods   20 Emerging issues and trends Emerging issues and trends Challenges Coping with challenges 10 Total   140  

BUSINESS FINANCE COURSE SYLABUSS                                                                        GENERAL OBJECTIVES By the end of this module unit the trainee should be able to: Identify the types of business organizations Sources for funds for organization Find out how financial institution assist a business Manage business assets Apply basic financial models in assessing viable investment projects Model unit summary & time allocation No Topic Content Total time 1 Nature of business finance -meaning of business finance -nature and scope -importance of business finance -relationship  with other disciplines 8 2 Sources of business finance -sources of business finance -criteria used to choose sources of finance -methods used to raise finance 18 3 Cost of finance -definition -importance of cost of finance -components of cost of finance -specific cost of finance -weighted average cost of finance 18 4 Financial institution in Kenya -financial institution in Kenya -function -role -factors that have lead to rapid growth of financial institutions -factors leading to failure of indigenous financial institutions 15 5 Working capital management -definition -types -calculation -sources of financing -mechanism of controlling 20 6 Time value of money -definition -importance -future value -Present future -loan amortization 15 7 Investment appraisal techniques -meaning -importance -techniques -limitations 14 8 Ratio analysis -definition of ratio analysis -types of ratio analysis -limitation of ratio analysis 6 9 Emerging trends and issues in business finance -emerging trends and issues -challenges -methods of coping with challenges 6  

ECONOMICS   INTRODUCTION This module unit is intended to equip the trainee with knowledge, skills and attitudes to enable him/her apply the economic concepts inday to day life. General objectives At the end of this module unit, the trainee should be able to: Recognize the role of economics in day to day life Apply the concept of demand and supply in economics analysis Demonstrate an understanding of price determination Apply production theory concept in a financial institution Demonstrate an understanding of market structures Relate the concept of money and banking to banking and financial services business environments Demonstrate an understanding of public finance concept Assess the relationship of population and unemployment in an economy Cope with emerging issues and trends in economics.       Module Unit Summary and time allocation     code Sub-module units Content Time ( hours) 8.1.01 Introduction to Economics ·        Meaning of economics ·        Scope of economics ·        Human wants ·        Economic resources ·        Concepts of scarcity and choice ·        Economic systems 6   8.1.02   Demand analysis ·        Concept of demand ·        Factors affecting demand of a product ·        Demand curve derivation ·        Shift and movement along a demand curve ·        Definition of elasticity of demand ·        Types of elasticity of demand   6 8.1.03 Supply analysis   ·        Concept of supply ·        Factors affecting supply of a product ·        Supply curve derivation ·        Shift and movement along the supply curve ·        Elasticity of supply ·        Types of elasticity of supply 6 8.1.04 Price determination ·        Definition of price ·        Determination of price ·        Equilibrium position in the market 10 8.1.05 Production theory ·        Production concept ·        Purpose of production ·        Factors of production and their rewards ·        Levels of production ·        Law of diminishing returns 10 8.1.06 Theory of firm ·        Distinction between firm and industry ·        Costs of production ·        Concepts of revenue ·        Economies of scale and diseconomies of scale ·        Factors affecting location of an industry ·        Optimal size of a firm   12 8.1.07 Market Structures ·        Definition of market ·        Types of market structures ·        Needs for control of power in market structures ·        Ways of controlling powers in different market structures 12 8.1.08 National income ·        Definition of national income ·        Concepts of national income ·        Circular flow of National income ·        Methods of measuring national income ·        Importance of national income ·        Factors affecting national income ·        Causes of income disparities ·        National income equilibrium 12 8.1.09 Money and banking ·        Definition of money ·        Characteristics of money ·        Functions of money ·        Demand and supply of money ·        Meaning of banking ·        Functions of commercial banks ·        Functions of central bank ·        Non- banking financial instituions 8 8.1.10 Public finance ·        Definition of public finance ·        Principle of public finance ·        Effects of government expenditure ·        Source of government revenue ·        Purpose of taxation ·        Types of taxes ·        Meaning of fiscal policy ·        National budget ·        Public debt/borrowing   8 8.1.11 Inflation ·        Definition of inflation ·        Types of inflation ·        Causes of inflation ·        Effects of inflation ·        Measures used to control inflation     8.1.12 International trade ·        Definition of international trade ·        Importance of international trade ·        Advantages and disadvantages of international trade ·        Theories of comparative advantage and absolute advantage ·        Balance of trade ·        Balance of payment ·        Barriers to international trade ·        Exchange rate systems ·        Economic integration/regional groupings ·        Functions of international monetary fund ( IMF) and World Bank   8.1.13 Population and unemployment ·        Definition of population ·        Population growth ·        Effects of population growth ·        Meaning of unemployment ·        Causes of unemployment ·        Solution to unemployment 10 8.1.14 Economic growth and development ·        Meaning of economic growth and economic development ·        Factors determining growth and development ·        Need for development 4 8.1.15 Emerging trends and issues in Economics ·        Emerging economic trends and issues ·        Challenges posed by emerging economic trends and issues ·        Approaches to manage emerging economic trends and issues     Total     130    

ENTERPRENEURSHIP COURSE SYLLABUS GENERAL OBJECTIVES By the end of this module unit the trainee should be able to: Acquire entrepreneurial competences necessary for planning starting and managing a business Demonstrate positive attitude towards self employment Portray desire to venture into business activities Identify viable business opportunities in the neighborhoods Demonstrate entrepreneurial behavior in planning, starting and managing a business enterprise Demonstrate creativity and innovation in their day to day business activities Recognize the role of business planning Recognize the emerging trends and issues in entrepreneurship Module unit summary and time allocation No topic content Time in hours 1 Introduction to entrepreneurship -meaning of terms -difference between self employment and salaried employment -contribution of entrepreneurship to national development           2 2 Evolution  of entrepreneurship -history of entrepreneurship -myths associated with entrepreneurship in Kenya -Theories of entrepreneurship  5 3 The entrepreneur -types of entrepreneurs -qualities of an entrepreneur -role of an entrepreneur in an enterprise 5 4 Creativity and innovation -meaning of creativity and innovation -process of creativity and innovation -importance of creativity and innovation -managing barriers to creativity and innovation 7 5 Entrepreneurial culture -concepts of entrepreneurial culture -habits that promote entrepreneurial development -factors inhibiting entrepreneurial development -ways of managing factors that inhibits development of entrepreneurial culture 10 6 Entrepreneurial opportunities -Meaning of entrepreneurial opportunities -ways of generating business ideas 5 7 Entrepreneurial motivation – definition of entrepreneurial motivation -entrepreneurial motivation factors 5 8 Entrepreneurial competences -definition of entrepreneurial competences -key entrepreneurial competences 5 9 Starting a small business -process of starting a small business enterprise -factors to consider when starting a small business enterprise -challenge faced when starting a small business enterprise –business life cycle -business support services available for small business 7 10  Business enterprise management -definition of terms -functions of management in an enterprise -inventory management -management of enterprise resources 5 11 Financial management -meaning of financial management -importance of financial management -sources of business finance -types of business records -preparation of financial records -interpretation of financial statements Importance of budgeting to business 5 12 marketing -definition of marketing -components of marketing -process of marketing 5 13 Enterprise social responsibility and business ethics -definition of social responsibility -entrepreneur social responsibility -types of entrepreneur social responsibility -importance of social responsibility -ethical behavior in an enterprise 5 14 Business plan -definition of business plan -components of business plan -preparation of business plan 10 15 Information communication technology in enterprise management -use of ict equipment 4 16 Emerging issues and trends in entrepreneurship -emerging issues and trends -challenges posed by emerging issues and trends -ways of managing challenges posed by emerging issues and trends 4          

INFORMATION COMMUNICATION TECHNOLOGY SYLLABUS INTRODUCTION This module unit is intended to equip the trainee with knowledge, skills, and attitudes that will enable him/her to apply information communication technology. GENERAL OBJECTIVES By the end of this module unit, the trainee should be able to; Appreciate the role of Information Communication Technology in a business environment. Appreciate various components of a computer system. Acquire basic computer operation skills. Understand data procesing and data security. Appreciate computer networks. Understand the internet and web related applications. Appreciate emerging trends in Information Communication Technology. Apply the acquired knowledge and skills in Informaion communication Technology at the place of work   COURSE UNIT SUMMARY AND TIME ALLOCATION CODE TOPIC SUB TOPIC THEORY HOURS PRACTICAL HOURS TOTAL 12.1.1 INTRODUCTION TO COMPUTERS ·        Meaning of termsused in information communication and technology ·        Historical development of computers (generations) ·        Classification of computers ·        Role of ICT in business environment ·        Role of computers in business       5       3       8 12.1.2 COMPUTER SYSTEMS COMPONENTS ·        Computer hardware ·        Computer hardware selection criteria ·        Computer software ·        Functions of various computer software     5     10     15 12.1.3 OPERATING SYSTEMS AND COMPUTER APPLICATION SOFTWARE ·        Features of operating systems ·        Features of application software ·        Slection of appropriate software   5   5   10 12.1.4 WORD PROCESSING ·        Operation of word processor creating a document ·        Editing a document ·        Formatting a document ·        Creating columns/rows ·        Creating tables ·        Using graphics ·        Using mail merge ·        Printing a document         4         6         10 12.1.5 SPREADSHEETS ·        Definitions of spreadsheets ·        Areas where spreadsheet are used ·        Preparation of worksheet layout ·        Building and saving a worksheer ·        Data manipulation on spreadsheet ·        Using formulae and functions on a spreadsheet       5       5       10 12.1.6 DATA PROCESSIING AND DATA SECURITY ·        Definitions of data and data processing ·        Data processing cycle ·        Data processing modes ·        Elements of data hierachy ·        File organization and access methods ·        Database and related terminologies ·        Threats and hazards of data ·        Methods of securing data ·        Helathy and safety issues in computer environment(ergonomics)           5         10         15 12.1.7 COMPUTER NETWORKS ·        Definitons of compute networks ·        Network components ·        Types of networks ·        Network topologies ·        Need for network security ·        Impacts of networks       4       8       12 12.1.8 PRESENTATION PACKAGES ·        Types of presentation packages ·        Creating slides ·        Formatting slides ·        Running slides ·        Editing objects ·        Printing slides and handouts       6       6       12 12.1.9 INTERNET AND WORLD WIDE WEB ·        Meaning of internet ·        Internet applications ·        Impact of the internet in the business environment ·        Need for internet security     4     2     6 12.1.10 EMERGING TRENDS IN INFORMATION COMMUNICATION TECHNOLOGY ·        Emerging trends and issues in information Communication Technology ·        Challenges of emerging trends in Information Communication Technology ·        Coping with emerging trends and issues in Information Information Communication  Technology         2         –         2   TOTAL ·              100  

Objectives of Life Skills in Education Help learners develop an awareness and understanding of every day demand and challenges. Enhance self esteem and assertiveness in their relationship with their peers and others. Develop an appreciation of female and male as partners in a society. Make optimum use of available resources in order to improve the quality of life. Develop attitude values and skills that promote positive responsible and healthy lifestyle. Develop an understanding, support and care for the disadvantaged int the society. MAIN TOPICS TO BE COVERED Introduction to life skills Self awareness Self esteem Stress management Coping with emotions Empathy Assertiveness Negotiations Non-violence conflict resolutions. Effective decision making. Critical thinking. Creative thinking. Problem solving. Time management. Gender education. Drug and substance abuse. HIV and AIDS. Child labor. Child rights. Relationship LIFE SKILLS NOTES INTRODUCTION TO LIFE SKILLS The World Health Organization (WHO) defines life skills as abilities for adaptive and positive behavior that enable individuals to deal effectively with the demands and challenges of everyday life. There are 3 Categories of life skills: Skills of knowing and living with oneself. Self awareness skills- the ability to know oneself e.g. ones abilities, emotions, strength and weaknesses. Self esteem and confidence building skills- the way we read ourselves, the respect we accord ourselves and the confidence we have influences and our actions, attitudes and what we achieve in life Goal setting skills- self evaluation, self assessment and self motivating skills. Skills for managing feelings- anger management, dealing with grief, coping skills for dealing with loss, abuse trauma. Skills for managing stress- time management and positive training (personal abilities) Skills of knowing and living with others. People are social by nature and need to interact with others; therefore, we need skills of living with other people. Skills under this category include: Negotiation and conflict management skills Assertiveness skills Empathy Cooperation and team work Advocacy skills- that is skill of influence and persuasion (interpersonal relations)   Skills of making effective decisions Problem solving skills Evaluating future consequences of our present action for self and others Information gathering skills Determining alternative solutions to problems Critical thinking skills BENEFITS OF LIFE SKILLS EDUCATION Learners will be able to make informed choices and decisions about issues in life. Develop confidence in ourselves and what we do. Practice healthy behavior and avoid risk Recognize and assess situations that are likely to create challenges in life. Live constructive and meaningful lives. Assist one to be positive and active.   VALUES AND OUR LIVES Values are standards of behaving. They emanate from one’s beliefs, standards or expectations. They are important because they act as the compass of that gives one’s life meaning and direction. They can also be understood as qualities that are considered worthwhile. They are driving forces. Examples of values Dedication Credibility Honesty Innovativeness Obedience Courtesy Hard work Integrity Humility Love Patience Tolerance Responsibility WHY IDENTIFY AND ESTABLISH VALUES? Your values are made up of everything that has happened to you in life. They include influence and identifiers. They help you develop clear and meaningful sense of life, your beliefs and priorities. Values impact every aspect our life. For example you use your values to: Make decisions about priorities in your life and work Your goal and life purpose are grounded in your values. You demonstrate your values through your personal behavior and interpersonal behavior. Conclusion Choose values that are most important to you, living your values helps you to accomplish your goals. SELF AWARENESS It is the ability of an individual to understand oneself. In terms of potential feelings, habits and tendencies positions in life and society. Who am i? I am Titus chebii cheboyet. Describe yourself e.g. PHYSICAL ATTRIBUTES MENTAL ATTRIBUTES I am healthy   I have will power   Able to perform tasks   I have charisma   Able to solve problems   I am intelligent   Able to multi-task   I am able to solve problems   Able to lead (leader)   I am short minded guy   …. … LIFE SKILLS NOTES REASONS WHY I SHOULD KNOW MYSELF Appreciate myself and live in harmony with myself. To be at peace with myself and others To know my talents and gifts To know my limitations and weaknesses then I will make effort to overcome them or to accept what I can’t overcome. To know my talents and gifts therefore be able to develop full potential and be useful to others hence I will be a good leader. Self awareness helps us to know and understand ourselves know others. Learn how to know others and let them know us. 4 areas ‘the open self’ ‘the blind self’ ‘the concealed self’ ‘the unknown self’-only God knows. Values and beliefs. Values Beauty Belonging Activeness Acknowledgement Accuracy Acceptance Bravery Calmness Capability Beliefs Negative Unlovable Unwanted Imperfect Not safe Bad powerless Positive Accurate-reality Flexible Congruent-internally consistent with @ other Empowering Pleasure GOAL SETTING Definition: It is a powerful process for thinking about your ideal future and for motivating yourself to turn your vision into reality. By setting goals you choose where you want to go by knowing what you want to achieve you know where you have to concentrate your efforts you will also spot destructions that can easily lead you astray. Why set goals? Setting goals gives you long time vision and short term motivation. It focuses your acquisition of knowledge and helps you to organize your time and resources so that you can make the most of your life. It raises self confidence as you recognize your own ability and confidence in achieving the goals you have set. SET PERSONAL GOALS Consider what you want to achieve in life Break this down into smaller targets that you must hit to reach your lifetime goals. Example Career-what level do you want to reach in your career? Finance-how much do you want to have and by what stage. How does this relate to your career goals Education-is there any knowledge you want to acquire in particular. What

COMMUNICATION SKILLS COURSE SYLLABUS  (CERTIFICATE COURSES-CCM/CHRM/CBM/CSM) Introduction This module is intended to equip the trainee with knowledge, skills and attitudes to enable him/her to process information and communicate effectively at the work place. General Objectives By the end of this module unit, the trainee should be able to; Appreciate the importance of communication in the work place Develop necessary skills for effective communication Appreciate the use of different modes and forms of communication Appreciate the role of Information and Communication Technology (I.C.T) in communication Develop the necessary writing skills for various documents Appreciate official etiquette, protocol and diplomacy at the work place Appreciate the nature of emerging issues and trends in communication Module Unit Summary and Time Allocation Code Sub-Module Unit Content Time (hrs) 3.1.01 Introduction to Communication ·        Definition of terms and concepts used in communication ·        Purpose of communication ·        Essentials of effective communication ·        Role of Information and Communication Technology (I.C.T) in communication 8 3.1.02 Communication Process ·        Channels of communication ·        Advantages and disadvantages of channels of communication ·        Stages of communication process ·        Barriers to effective communication ·        Strategies for overcoming barriers to effective communication ·        Basic concepts of transmission and receipt of communication ·        Ethical issues in communication 10 3.1.03 Classification of Communication ·        Types of communication ·        Uses of various types of communication 10 3.1.04 Forms of Communication ·        Forms of communication ·        Advantages and disadvantages of each form of communication 6 3.1.05 Channels of Communication ·        Channels of communication ·        Advantages and disadvantages of each form of communication 8 3.1.06 Official Etiquette, Protocol and Diplomacy ·        Meaning of etiquette, protocol and diplomacy ·        Official etiquette ·        Protocol and diplomacy 8 3.1.07 Writing Skills ·        Use of punctuation marks in writing ·        Courtesy in writing ·        Paragraph development ·        Essay writing ·        Functional writing 8 3.1.08 Summary ·        Importance of summary writing ·        Steps in summary writing 10 3.1.09 Report Writing ·        Meaning of a report ·        Role of reports in an organization ·        Forms and types of reports ·        Formats of reports ·        Steps taken in preparation of report writing ·        Writing, editing, and dissemination of reports ·        Referencing styles used in reports ·        Preparation of PowerPoint slides 8 3.1.10 Conducting Meetings and Minute Writing ·        Definition of the terms meetings and minutes ·        Role of meetings and minutes in organizations ·        Types of meetings ·        Types of minutes ·        Planning and conducting meetings ·        Procedure for minute writing ·        Challenges faced in conducting of meetings and minute writing ·        Advantages and disadvantages of meetings 6 3.1.11 Interviews ·        Meaning of interview ·        Purpose of interviews in an organization ·        Types of interviews ·        Preparation for an interview ·        Interviewing skills 6               3.1.12 Public relations and Customer Care ·        Definition of terms public, customer and public relations ·        Types of customers ·        Role of public relations and customer care in an organization ·        Interpersonal/Human relations skills ·        Customer care and public relations skills ·        Challenges faced in public relations and customer care 6 3.1.13 Emerging Issues in Communication ·        Emerging trends and issues in communication ·        Challenges posed by emerging trends and issues ·        Ways of coping with emerging trends and issues in communication 2                              Total 100