COMMUNICATION SKILLS COURSE SYLLABUS
(CERTIFICATE COURSES-CCM/CHRM/CBM/CSM)
Introduction
This module is intended to equip the trainee with knowledge, skills and attitudes to enable him/her to process information and communicate effectively at the work place.
General Objectives
- By the end of this module unit, the trainee should be able to;
- Appreciate the importance of communication in the work place
- Develop necessary skills for effective communication
- Appreciate the use of different modes and forms of communication
- Appreciate the role of Information and Communication Technology (I.C.T) in communication
- Develop the necessary writing skills for various documents
- Appreciate official etiquette, protocol and diplomacy at the work place
- Appreciate the nature of emerging issues and trends in communication
Module Unit Summary and Time Allocation
| Code | Sub-Module Unit | Content | Time (hrs) |
| 3.1.01 | Introduction to Communication | · Definition of terms and concepts used in communication
· Purpose of communication · Essentials of effective communication · Role of Information and Communication Technology (I.C.T) in communication |
8 |
| 3.1.02 | Communication Process | · Channels of communication
· Advantages and disadvantages of channels of communication · Stages of communication process · Barriers to effective communication · Strategies for overcoming barriers to effective communication · Basic concepts of transmission and receipt of communication · Ethical issues in communication |
10 |
| 3.1.03 | Classification of Communication | · Types of communication
· Uses of various types of communication |
10 |
| 3.1.04 | Forms of Communication | · Forms of communication
· Advantages and disadvantages of each form of communication |
6 |
| 3.1.05 | Channels of Communication | · Channels of communication
· Advantages and disadvantages of each form of communication |
8 |
| 3.1.06 | Official Etiquette, Protocol and Diplomacy | · Meaning of etiquette, protocol and diplomacy
· Official etiquette · Protocol and diplomacy |
8 |
| 3.1.07 | Writing Skills | · Use of punctuation marks in writing · Courtesy in writing · Paragraph development · Essay writing · Functional writing |
8 |
| 3.1.08 | Summary | · Importance of summary writing
· Steps in summary writing |
10 |
| 3.1.09 | Report Writing | · Meaning of a report
· Role of reports in an organization · Forms and types of reports · Formats of reports · Steps taken in preparation of report writing · Writing, editing, and dissemination of reports · Referencing styles used in reports · Preparation of PowerPoint slides |
8 |
| 3.1.10 | Conducting Meetings and Minute Writing | · Definition of the terms meetings and minutes
· Role of meetings and minutes in organizations · Types of meetings · Types of minutes · Planning and conducting meetings · Procedure for minute writing · Challenges faced in conducting of meetings and minute writing · Advantages and disadvantages of meetings |
6 |
| 3.1.11 | Interviews | · Meaning of interview
· Purpose of interviews in an organization · Types of interviews · Preparation for an interview · Interviewing skills |
6
|
| 3.1.12 | Public relations and Customer Care | · Definition of terms public, customer and public relations
· Types of customers · Role of public relations and customer care in an organization · Interpersonal/Human relations skills · Customer care and public relations skills · Challenges faced in public relations and customer care |
6 |
| 3.1.13 | Emerging Issues in Communication | · Emerging trends and issues in communication
· Challenges posed by emerging trends and issues · Ways of coping with emerging trends and issues in communication |
2 |
| Total | 100 | ||