May 29, 2022

INTRODUCTION TO CUSTOMER CARE NOTES – Click to view IDENTIFYING CUSTOMERS NEED NOTES – Click to view HANDLING DIFFICULT SITUATIONS NOTES – Click to view COMMUNICATION SKILLS NOTES – Click to view TRANSACTIONAL ANALYSIS NOTES – Click to view PROBLEM SOLVING AND HANDLING CUSTOMER COMPLAINTS NOTES – Click to view SEQUENCE FOR HANDLING DIFFICULT SITUATIONS  […]

6.1 Introduction Ethics are moral principle and values which govern our beliefs, actions and decisions. They are the rule or guidance of conduct by which we aim to live. Every profession issues its ethical codes and the integrity of any profession is maintained by adherence to their code ethics. 6.2 Ethical principles The Chartered Institute

5.1 Elements of a Physical Distribution Physical distribution is the set of activities concerned with efficient movement of finished goods from the end of the production operation to the consumer. Physical distribution takes place within numerous wholesaling and retailing distribution channels, and includes such important decision areas as: Customer service, Inventory control, Materials handling, Protective

4.1 Introduction Materials held by the organization in its stores or otherwise constitute its stock. In the ideal would stockholding would not be necessary. Demand and supply would be synchronized and materials would flow o the point of use at a rate matching the speed of consumption. This is however not the case in the

3.1 Introduction A source is a place from which something comes from or is obtained from. Sourcing is therefore a process of determination and selection of places/firms from with to acquire materials or services. 3. 2 Sourcing levels Strategic sourcing This is the process of creating a vale adding (or optional) mix of supply relationships

2.0 Introduction A typical purchasing cycle consists of the following steps: 1. Recognition of the need 2. Definition and description of the need 3. Transmission of the need 4. Receipt and inspection 5. Invoice audit and completion of the order 2.1 Recognition of the Need A purchase need may originate from the firm’s user departments